Lead a team of client service officers managing a portfolio of Institutional clients such as banks, brokers, or asset managers. Evaluate staff performance and team administration. Cross-functional liaison to deliver the best experience to clients. Ensure team task/service quality by applying in-depth disciplinary knowledge of policies, concepts and procedures within own area. Provide solutions and influence decisions with potential for broader organizational impact Contribute to the development of new client service techniques, models and plans, as needed, and recommend and support new process enhancements/work procedures with broad scope of impact Conduct periodic service reviews with agreed reporting, developing action plans to confirm commitment and optimize service levels Responsible for client satisfaction and delivery of end results by influencing decisions and addressing variable (occasionally complex) issues with substantial potential impact Lead or support special projects and/or task forces and negotiate with external parties, as needed Deliver a high-quality service experience across the client base and inform clients of ongoing market initiatives Minimum 3 years' experience in Global Markets and/or Securities Services Operations, preferably Settlements and/or Client Services roles. Previous experience in financial services preferred Proven self-reliance, self-motivation, and accountability to complete objectives with limited supervision Demonstrated ability to lead teams to deliver results Ability to foster a work environment of coaching, feedback and open communication Demonstrated ability to identify and recommend opportunities to improve operating efficiency and customer satisfaction Demonstrated organizational and problem-solving skills Able to work successfully in a high-pressure environment and closely with peer group Bachelor's degree/University degree or equivalent experience ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------