The Program Management Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• The Implementation Manager/ Project Manager is expected to manage highly complex and time-sensitive client implementations/ projects covering cash management and trade products.

• The Implementation Manager/ Project Manager will manage a portfolio of cluster and/or approximately 10-20 client projects depending on scope and complexity, with highest level of quality and professionalism.

• Ensure timely delivery of projects and total client satisfaction: Implement client objectives within standard guidelines and timeframes

• Act as an advisor to the client in building the overall structure of the project and fine tune the solution to fit the client's requirements.

• Act as the primary interface to client, while coordinating all internal and external project related activities.

• Support Sales effort by participating as a part of the deal team to prepare client pitches.

• Comply with all audit, regulatory and compliance directives.

• Appropriately manage and resolve issues and escalations raised throughout the project through proper issue tracking and escalation channels.

• Continuously seek to identify opportunities for efficiency and control improvements in the process and Implement such improvements whenever possible.

Recommended Qualifications:

• 7-10 years of client management, implementation/ project management experience is good to have.

• In-depth knowledge and experience with cash/trade products and business processes.

• Strong influencing skills to manage virtual teams.

• Expert knowledge of MS Office products, including MS Project.

• Project Management certification (i.e.

Project Management Professional:

• PMP, Prince 2 Practitioner, or equivalent) is an advantage.

• Language Requirement: Fluency in Japanese and English

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Project and Program Management:

Job Family:

Program Management

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.