We are seeking a highly motivated Electronic Trading Application Support Analyst to join the EES (Electronic Execution Services) team, supporting Citi’s Futures Execution Technology and Businesses globally.

The purpose of this role will be to provide the first line of support to both external & internal customers on Citi’s Futures trading platforms, onboard clients on e-trading platforms, perform trading related maintenance activities, and liaise with the business and technology groups in managing the customer experience and relationship.

Successful candidates will join the global EES team working alongside respective sales groups to provide a high-level service across internal and external applications. The candidate will also be focused on driving forward key efficiency initiatives towards customer onboarding experience.

Responsibilities:

• Proactively work to minimize support queries, analyze the root cause of issues and understand the business and processes impacted on behalf of the team

• Conduct assessments to improve existing procedures and drive automation of processes

• Maintain a high-level of service for traders and internal / external clients and act as primary contact for the team covering trading setups and administration.

• Collaborate effectively with colleagues globally, sharing information and knowledge effectively

• Provide a world class support service to a geographically diverse user bas

• Strong process awareness and ability to manage day-day requests, queries, issues/problems and customer escalations under pressure

• Ensure all issues are tracked and work closely with business development managers to prioritize resolution

• Collate customer feedback and experience and translate them into new initiatives over process and system optimization

• Embrace the values by upholding and exemplifying the values in daily interactions with internal and external clients

• Monitor the quality and impact of implemented processes/initiatives and recommend changes/enhancements, if any

• Develop expertise in the relationships between clients, sales and technology teams

• Develop in-depth knowledge of the fundamentals of Futures/ Listed Derivatives business

• Communicate complex technical and functional issues to business users in a language they understand

• Run management meetings to report on projects, status and key challenges.

Qualifications:

• 5+ years relevant years of experience

• Clear understanding of Listed Derivatives market structure and underlying products, trading concepts, including the front to back understanding of trading lifecycle-Execution, Allocation, Clearing & Settlement process, working experience in onboarding & administering electronic trading (e-Trading) users, administering trading limits, monitoring client execution flows & system alerts would be highly preferred

• Experience in e-Trading Client Services or associated Operations group in a high availability/mission critical environment

• Demonstrated ability to efficiently problem solve in time critical scenarios

• Previous experience/knowledge of supporting a Futures trading business preferred

• Experience and/or knowledge of financial & banking industry is a plus

Skills:

• Strong communication skills

• Effective written and presentation skills

• Understanding of client trading architecture is preferred

• Experience in data analysis and MIS reporting is preferred

• Knowledge of foreign languages will be an added advantage but not essential

Competencies:

• Ability to work at strategic and tactical operational levels

• Exceptional interpersonal and communication skills

• Ability to promote positive work relationship

• Ability to think clearly, analyze and resolve problems with good judgment

• Display a flexible attitude to work and a great team player

• Understand criticality and concepts of information security

Education:

• Bachelor’s/University degree or equivalent experience

Job Family Group:

Technology

Job Family:

Applications Support

Time Type:

Full time

Primary Location Full Time Salary Range:

$94,300.00 - $141,500.00

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

This job opening is for an existing job vacancy.

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