About the Team: SMBF Production Management

Our Production Management team provides critical business and technical support to the Services, Markets, Banking and Functions Client Group (SMBF) ; working collaboratively to ensure that our platforms and services operate for our clients, whenever they need them. We act as highly skilled and valued partners to our businesses.

Working as part of our Production Management team, you will help deliver a world class client service and experience, by applying engineering, innovation, learning and risk management across our systems and user environments. We interact with a diverse range of people each day, collaborating to solve problems as well as to anticipate and remove them before they occur. At Citi we look to raise the bar of operational excellence by using Site Reliability Engineering (SRE) principles to implement continuous improvement across key areas like latency, availability, performance, and capacity. We welcome candidates with SRE mindsets and experience who are keen to promote the adoption of SRE culture at Citi.
Citi’s distinct global network of people, data and relationships creates a mindset that allows us to identify opportunities, manage risks and connect dots for our clients in ways that others cannot. Our people really do make all the difference in our success. We’re a forward-thinking team. We’re looking for ambitious, capable professionals who thrive on collaboration and want to improve how things are done. In return, we offer rewarding work in a supportive environment, clear opportunities for progression and exciting company benefits.

Role Overview:

As an FXOps Tech Application Support Analyst you will play a pivotal role in running and maintaining the production environment for Citi’s franchise critical applications, enabling our business to confidently service our clients.

Additionally you will play an active role in driving stability and service improvements, developing application knowledge and working with senior business partners across the globe. This will include partnering with our Application Technology Development teams, Infrastructure teams and Business Product Owners.

This role presents an excellent opportunity for a successful candidate to develop a broad range of technical and soft skills, as well as the ability to develop a thorough understanding of Foreign Exchange (FX) Backoffice processing. You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you vast exposure to new and existing methodologies and systems.

There will be multiple opportunities for exposure to our firmwide technology network and potential to develop into a role in one of our many growing technology functions throughout Citi. If you can demonstrate an appetite to learn technical concepts, have strong problem solving skills and an ability to build excellent working relationships then we want to hear from you!

Responsibilities:

• The Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.

• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.

• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.

• Start of day checks, continuous monitoring, and regional handover.

• Perform same day risk reconciliations

• Develop and maintain technical support documentation.

• Identifies ways to maximize the potential of the applications used

• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.

• Ensures that storage and archiving procedures are in place and functioning correctly

• Formulates and defines scope and objectives for complex application enhancements and problem resolution

• Reviews and develops application contingency planning to ensure availability to users.

• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.

• Participate in application releases, from development, testing and deployment into production.

• Engages in post implementation analysis to ensure successful system design and functionality.

• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.

• Ensures essential procedures are followed and helps to define operating standards and processes.

• Act as a liaison between users/traders, interfacing internal technology groups and vendors.

• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.

• Acts as advisor or coach to new or lower level analysts.

• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.

• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.

• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.

• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.

• Performs other duties and functions as assigned.

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Acts as SME to senior stakeholders and /or other team members.

Qualifications:

• Relevant experience in an Application Support role.

• Experience installing, configuring or supporting business applications.

• Experience with some programming languages and willingness/ability to learn.

• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization

• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.

• Demonstrated analytical skills

• Issue tracking and reporting using tools

• Knowledge/ experience of problem Management Tools.

• Good all-round technical skills

• Effectively share information with other support team members and with other technology teams

• Ability to plan and organize workload

• Consistently demonstrates clear and concise written and verbal communication skills

• Ability to communicate appropriately to relevant stakeholders

Education:

• Bachelor’s/University degree OR equivalent experience

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)

• A discretional annual performance related bonus

• Private Medical Care & Life Insurance

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

Job Family Group:

Technology

Job Family:

Applications Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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