This is a challenging and exciting opportunity to work on Code Quality Service (like Sonar Qube), used in Developer Pipeline technology stack. The team works side by side with Developers & Engineers in providing technical support and integration with application. The CTO (Chief Technology Office) organization has set an ambitious goal to setup secure development environment and invest in latest technology that improves user experience. As part of the technology team, you will play a key role in achieving that goal.

The role requires a good understanding of developer pipeline concepts, code quality & application build. A significant set of challenges revolves around the understanding of multiple technology stacks in our environment and the ability to quickly learn those from developer pipeline integration perspective.

Key Responsibilities/Requirements

• Support Management:
• Support Engineer for Code Quality Service Platform (like Sonar Qube).
• Support Engineer for Developer Pipeline integration with Code Quality Service.
• Manage customer expectation and communication.
• Troubleshoot technical issues & reduce recurring issue using root cause analysis.
• Proactively monitor and manage infrastructure reliability.
• Technology Management:
• Upgrade existing product along with Engineering.
• Adopt new AI enabled technology that gives competitive advantage to Citigroup Developers as well as improved support engineer productivity.
• Identify automation opportunity and implement solution to improve operational efficiency and user experience.
• Manage infrastructure level risk & compliance issues as per Citi guidelines.

Qualifications

Must have:

• Must be a self-starter, effective listener & excellent communicator, problem solver and team player.
• Experience in providing technical support for globally distributed & complex service platform.
• Experience in software deployment on large global infrastructure.
• Minimum of 3 years technical support experience.
• Good understanding of developer pipeline concepts.
• Strong understanding of Code Quality (like Sonar Qube) technology stack and at least one year of hands-on experience.

Desirable:

• Experience with using Service Management software like Service Now. ITSM certification a plus.

Education

• Bachelor’s degree in computer science or a Related Field

Job Family Group:

Technology

Job Family:

Systems & Engineering:

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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