Citi Mortgage, Inc. seeks an Operational Risk Officer for its Wilmington, DE location.

DUTIES: Create lasting solutions for minimizing failed internal processes, inadequate controls, and emerging risks. Lead the overall MIS effort for the Mortgage Default Servicing Control Department. Assess risks and drive actions to address root causes that persistently lead to operational risk losses by challenging both historical and proposed practices. Provide governance and oversight related to operational risk and serve as a subject matter expert for issues management including Key Performance Indicators, Key Risk Indicators, and Corrective Action Plans. Resolve transactional level escalations coming from vendors and internal partners. Analyze scorecards and performance management tools to mitigate risk, financial, and regulatory exposure. Responsible for monitoring goals and ensuring goals are met by providing performance, risk, and relationship oversight of Citi’s extended supply chain. Collaborate with internal and external partners to resolve issues. Develop and maintain relationships across business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment. A telecommuting/hybrid work schedule may be permitted within a commutable distance from the worksite in accordance with Citi policies and protocols

REQUIREMENTS: Bachelor’s degree, or foreign equivalent, in Data Analytics, Computer Science, Information Systems, Information Systems Engineering, Information Technology, or a related field, and six (6) years of experience in the job offered or in a related IT occupation assessing and resolving risk related issues. Six (6) years of experience must include: Working with SAS and SQL coding to generate reports; Analyzing extracted data and developing analytical reports using SAS; Reading and writing SAS macros for complex and repetitive tasks to achieve MIS production efficiency and accuracy; Working with various kinds of databases and Enterprise Data Warehouse (EDW); and Handling mortgage and risk management for financial institutions. 40 hrs./wk. Applicants submit resumes at https://jobs.citi.com/. Please reference Job ID #26937273. EO Employer.

Wage Range: $144,414.00 to $144,414.00

Job Family Group: Risk Management

Job Family: Operational Risk

Job Family Group:

Job Family:

Time Type:

Full time

Primary Location:

Wilmington Delaware United States:

Primary Location Full Time Salary Range:

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills:

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Apr 16, 2026

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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