Job Description

An exciting opportunity exists to join as a Knowledge Manager within the Marketing & Content unit of our Client Division. The successful candidate will be a curious and critical thinker eager to connect the dots across different pillars of the department with aims to encourage knowledge exchange, promote best practices and content sharing throughout the division where possible. This role directly links robust knowledge management practices with the desire to fuel a modern, high-performing M&C function and to significantly accelerate our strategic use and development of Artificial Intelligence.

You will work with a wide spectrum of teams including senior stakeholders to bring teams closer together and achieve better outcomes. Based in Dublin, this role will appeal to a highly motivated individual looking to leverage their strong relationship building and problem-solving skills.

Job Background/context:

We believe when knowledge is managed effectively, it acts as a powerful catalyst to propel a more efficient M&C team. Knowledge management is an important discipline where maximizing the usability of critical information and best practices across the organization will allow us to transform how M&C leverages its collective intelligence to drive innovation and measurable outcomes, which in turn delivers better client experience.

Key Responsibilities:

• Knowledge Discovery & Acquisition – data and knowledge inventory mapping including internal tacit knowledge harvesting from SMEs
• Knowledge Structuring & Ontology Management - define standard taxonomies and ontologies. Metadata management by tagging knowledge with consistent metadata to improve AI discoverability and retrieval
• Content & Knowledge Curation – governance and version control. Auto tagging and summarization. De-duplication and quality assurance of knowledge
• Knowledge Sharing & Collaboration – provide intelligent knowledge portals with AI assisted recommendations and collaborative tools to support peer-to-peer knowledge exchange. Facilitate cross-domain knowledge exchange between repositories, collaboration tools and business units
• Knowledge Access and Retrieval Optimization – enable AI-enhanced search to understand user intent, synonyms and financial context and that can personalize recommendations. APIs for knowledge access, allowing AI systems to query
• Data lineage & Explainability – track where knowledge comes from, who has changed it and why, essential for AI transparency and auditability
• Access Controls & Permissions – compliance aligned KM policies e.g. GDPR, Mi

FID II etc:

• AI Training & Feedback Loops – curating AI training using KM processes, knowledge informed fine tuning. Human in the loop feedback to enhance underlying knowledge assets
• Change Management & Corporate Culture – help validate AI outputs. KM Champions and Networks to support adoption, training and awareness

Requirements:

• 3 – 5 years of experience in knowledge management, ideally in a large global financial organization
• BSc or MSc degree in Finance or related subjects would be preferred
• Proven experience in delivering project outcomes through dealing with multiple stakeholders and teams across the firm
• Strong interpersonal and relationship-building skills with the ability to address different priorities from teams
• Experience in combining knowledge management and AI would be a big bonus
• Working knowledge of SQL, visualization and BI tools
• Strong organizational and project management skills, including a thorough understanding of how to interpret business requirements and turn them into actionable plans to executions
• Excellent communication skills. Proven ability to explain technical content to non-technical audience
• Great attention to detail is a must

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Marketing

Job Family:

Marketing Generalist

Time Type:

Full time

Primary Location Full Time Salary Range:

€85,600.00 - €128,400.00

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

This job opening is for an existing job vacancy.

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