The Issue Management team member will report to GLRM's Head of Policy, Procedures, and Issue Management and will be responsible for collaborating with partner resources from 1LoD businesses and functional risk and control teams, and front-line process owners to ensure policies, execution of work drive deep and consistent root cause analysis, across GLRM and remediation that measurably improves the control environment over time.

This includes identifying issue trends to support broader remediation efforts, where applicable. An initial focus will be on high-severity issues that requires urgent remediation. Over time, Business-as-Usual (BAU) control issues will be the primary focus.

The successful candidate will interact directly with members of Global Liquidity Risk Management, Treasury Risk Management, Regional and Country Risk Managers, Treasury, and business teams, with exposure to senior management.

Key Responsibilities:

• Manage an effective GLRM wide end-to-end issue management program, including robust root cause analysis, timely remediation, and effective ongoing governance and reporting.
• Enhance and maintain relevant policies that support consistent execution of root cause analyses using best practice techniques​.
• Ensure timely and efficient execution of issue management projects resulting in high-quality output.
• Serve as a point for escalation to solve project delays or other challenges.
• Act as an agent of change for enacting a strong risk and control culture within Citi.
• Review and challenge the comprehensiveness and quality of issue management output from teams, providing strategic input where needed.
• Escalate issues on program structure and scope, or significant remediation issues as needed, to senior management.
• Participate in the development of the Liquidity Policy and Procedures and second line risk management processes.
• Produce presentation materials and present analysis to senior management and regulators.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• A minimum of 3-5 years of experience at a global financial institution.
• Demonstrated experience in effective ongoing program management, including continuous program improvement over time.
• Knowledge of, and experience with, root cause analysis techniques and other components of an effective issue management program.
• Good understanding of a broad range of financial services products/services and end-to-end processes, including technology and operations functions
• Capable of driving outcomes independently and escalating issues as encountered in a timely manner.
• Knowledge of and experience with financial services control environments and business processes
• Ability to collaborate effectively while also providing constructive challenge to status quo thinking.
• Attention to detail and accuracy are essential.
• Solid Microsoft Excel and general Microsoft Office skills.
• Quick learner with excellent communication skills, team orientation, and ability to work with counterparts in different areas of organization.

Education:

• Bachelor’s/University degree, Master’s degree preferred

Job Family Group:

Risk Management

Job Family:

Finance Risk

Time Type:

Full time

Most Relevant Skills

Analytical Thinking, Credible Challenge, Financial Analysis, Governance, Issue Management, Management Reporting, Policy and Procedure, Policy and Regulation, Risk Controls and Monitors, Risk Identification and Assessment.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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