Citi, a leading global bank, serves approximately 200 million customer accounts and operates in over 160 countries and jurisdictions. Citi provides a broad range of financial products and services, including consumer banking, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities encompass safeguarding assets, lending money, making payments, and accessing capital markets for our clients.

Team / Role Overview

Trade and Working Capital Solutions (TWCS) within the Services organization is a dynamic, high-growth global business offering working capital solutions across Banking, Capital Markets, Mergers and Acquisitions, and Citi Commercial Bank client segments in over 100 countries. As a critical component of the TWCS Business Execution team, we are seeking an experienced and dynamic Senior Manager to join our Trade Business Execution team as a Digital Capability Manager for our Working Capital Solution (WCS).

This critical role involves leading the digital transformation and enhancement product offerings, driving innovation, leading the delivery of new products and capabilities, and ensuring a superior user experience. The successful candidate will be instrumental in defining the product's digital vision and roadmap, managing its execution within an Agile framework, and collaborating closely with various stakeholders from Product, Technology and Operations to achieve business objectives. This role will lead the product roadmap in alignment with Line of Business (LoB) leadership.

What you will do:

Digital Product Strategy & Management

• Lead the execution of the Working Capital capabilities roadmap, ensuring alignment with Product Architect and business leadership on the vision, design, client and business expectations and overall product experience.
• Manage the Agile Release Train (ART), effectively representing the Product team's perspective, defining and overseeing the execution of Epics and ensuring alignment with strategic product goals.
• Lead capability design and development, driving user adoption and continuously striving to improve the overall user experience through iterative improvements and innovative solutions.
• Work with product architect on the vision for the product digital agenda, translating it into a strategic roadmap that supports broader Trade business objectives.
• Prioritize and manage the capability backlog in close collaboration with development teams and business stakeholders. Structure work effectively to ensure efficient delivery and alignment with strategic priorities.
• Own Objectives and Key Results (OKRs) related to technology investment under management, tracking progress and ensuring outcomes contribute directly to business success.
• Work with the Data Owner for the capability’s application(s), ensuring data integrity, governance, and effective utilization for product insights and enhancements.
• Oversee the Technology Investment Process for Payables Finance product, coordinating with stakeholders from Product, Technology and Operations to align on the roadmap, bust and OKRs
• Establish and monitor key performance indicators (KPIs) and metrics to measure the success and impact of digital initiatives, regularly reporting progress to senior management and stakeholders.
• Strategic Leadership: Provide visionary leadership to drive complex technology initiatives, inspire teams, and foster an Agile culture across the organization. This includes setting OKRs for product development.
• Cross-Functional Collaboration & Influence: Demonstrate exceptional skills in collaborating with diverse stakeholders (e.g., Business Heads, Technology, Operations, Legal, Risk, Compliance) to align on product goals, roadmap, secure buy-in, execution and adoption.
• Executive Communication & Presentation: Ability to communicate complex Product concepts, strategies, and insights clearly and concisely to senior management and non-technical audiences, influencing decision-making.
• Change Management: Expertise in leading organizational change related to product capabilities adoption, new digital processes, and cultural shifts towards a data-centric approach.

What we'll need from you:

• Educational Background: Bachelor's degree in Business, Finance, Computer Science, Engineering, or a related quantitative field. A Master's degree is preferred.
• Experience: Extensive experience in product management, digital product development, or a similar leadership role within financial services, preferably in Trade Finance, Corporate Banking, or payment solutions.
• Strategic Digital Road Mapping: Proven ability articulate a clear product roadmap that directly supports business objectives, encompassing capability acquisition, development, processing, and consumption. This includes defining investment plans and execution
• User Experience (UX) Design Principles: Strong understanding of UX design methodologies and principles to drive user adoption and satisfaction.
• Agile Methodology & Project Management: Experience with Agile frameworks (e.g., Scrum, SAFe) for managing digital product-related projects and programs, ensuring timely delivery and adaptation to evolving requirements.
• Metrics & KPI Definition: Proficiency in defining, tracking, and reporting on key performance indicators (KPIs) and metrics to measure the success and impact of digital initiatives.
• Technology Awareness: Familiarity with WCS products and platforms, emerging technologies, market capabilities and data management relevant to product..
• Business Process Acumen: Ability to understand business processes deeply and identify how digital capabilities can be leveraged to optimize operations, improve client experience, and drive revenue growth.

Key Attributes

• Leadership: Ability to inspire and lead cross-functional teams towards a common vision for digital product excellence.
• Strategic Thinker: Capability to foresee market trends and integrate them into digital product development.
• Results-Oriented: Focused on delivering measurable business outcomes and value through digital capabilities.
• Collaborative: A team player who can build strong relationships across departments and geographies.
• Innovative: Passionate about leveraging technology to create cutting-edge financial solutions in Trade.

What we can offer you

• A challenging and rewarding role at the forefront of strategic transformation and innovation within a leading global financial institution.
• Opportunity to significantly impact the future direction, efficiency, and client offerings of Trade and Working Capital Solutions.
• Exposure to a wide range of senior leaders and complex global initiatives.
• A dynamic and inclusive work environment that fosters growth and development.

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Job Family Group:

Product Management and Development:

Job Family:

Product Management

Time Type:

Full time

Primary Location Full Time Salary Range:

€109,920.00 - €164,880.00

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

This job opening is for an existing job vacancy.

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