• The Infrastructure Project Tech Lead
• Vice President (IT Project Tech Lead
• C13) is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business.

Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers.

Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

The role requires intermediate–senior level role IT Systems Management role with strong experience in administering and developing Atlassian tools. The role focuses on configuring, standardizing, and migrating Jira projects at scale from multiple Data Center instances and templates to a single, governed Jira Cloud template that aligns to enterprise standards.

You will be responsible for driving forward changes to our ITSM and incident management processes using Jira Service Management. This role requires a proactive, conscientious and technically proficient individual who can maintain and enhance the performance of our critical business systems in a dynamic financial services environment.

The role partners with Technology teams to execute wave‑based cutovers, data quality assurance, and post‑migration support needed for technical and business stakeholders.

Responsibilities:

• Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services
• Provide Root Cause Analysis (RCA) post restoration of service
• Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks
• Provide technical/strategic direction to team members
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Contribute to configuration and maintenance a single target Jira Cloud template (issue types, workflows, fields, schemes, permissions) and reusable project patterns.
• Use Cloud Migration tools (e.g. JCMA) and sandbox dry‑runs to orchestrate discovery, mapping, freeze, execution, and aftercare per migration; perform pre/post checks, reconcile key IDs/links, and coordinate go/no‑go.
• Replace on-prem‑only plug‑ins with cloud equivalents or native capabilities (i.e. use Script Runner to enable automations and validations; Zephyr Enterprise as standard test management; Git integrations for GitHub, Lightspeed, Release on Demand
• Design and maintain Jira/Confluence Cloud automations and scripted behaviors (e.g., field validation, standardized transitions, evidence extraction),
• Configure JSM portals, automations, and reporting to support ITSM/incident flows and access processes.
• Build enterprise migration dashboards and metrics packs for PMO/executive consumers.
• Act as migration SME with functional champions; support wave capacity planning, success metrics, and enable standardization.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6+ years’ experience managing the Atlassian estate (Jira/Confluence), including complex integrations, automations, and end‑to‑end Jira and infrastructure migrations (on‑prem to cloud and cloud‑to‑cloud).
• Experience working in Financial Services global organizations, with strong awareness of regulatory and control requirements; experience in a highly regulated environment strongly preferred.
• Strong exposure to AI tools and capabilities, with practical knowledge of how AI is used in day‑to‑day work (automation, analytics, productivity).
• Solid understanding of how specialization contributes to business outcomes, including knowledge of industry competitors, products, and services.
• Demonstrated ability to design and deliver metrics, reporting, analytical tools, benchmarking, and best practices.
• Strong understanding of the Software Development Lifecycle (SDLC), applying disciplined change, testing, and controlled deployments to system administration tasks.
• Excellent problem‑solving, analytical, and diagnostic skills, with the ability to manage and optimize complex systems under pressure.
• Strong written and verbal communication skills, able to translate technical concepts for non‑technical audiences, manage stakeholder expectations, and work effectively across cross‑functional, global, and virtual teams.
• Thorough understanding of IT security, compliance, and risk controls, and their importance in a regulated banking environment.
• Proficiency in scripting and automation using languages such as Python and PowerShell is preferred.

Education:

• Bachelor’s/University degree or equivalent experience,
• Master's degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Technology

Job Family:

Technology Project Management:

Time Type:

Full time

Primary Location Full Time Salary Range:

$120,800.00 - $170,800.00

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

This job opening is for an existing job vacancy.

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