The Public Sector Lockbox business is a 24/7 operational unit which provides a variety of services to government clients to assist them in managing their receivables and important documents. The functions of this business include Mailroom, Batching, Scanning, Dispatch and Data Entry for a variety of clients.

This position will provide support to Public Sector leadership and act as a primary point of contact in executing tasks in a number of critical areas supporting all Public Sector Lockbox sites. The position manages responses to requests and deliverables with internal and external clients and vendors. Leads ad hoc projects as defined by the business or clients. Applies in-depth understanding of how Cash & Trade Operational areas collectively integrate within the sub function as well as coordinate and contribute to the objectives of the overall business. Applies in-depth knowledge and contributes to the development of new technologies, techniques, and processes. Influences decisions through advice, counsel and/or facilitation. Evaluates complex and variable issues with substantial potential impact, and uses strong communication and diplomacy skills.

Responsibilities:

• Create project justification, scope, FTE and financial requirements
• Develop and managing project plans pre/during/post
• Draft and/or review business requirements/SOW
• Create KPIs to measure impact of project post implementation to expected outcomes, coordinate efforts to resolve any issues
• Lead meetings and leading groups to resolution on identified issues/concerns
• Coordinate project meetings with clients, operational and technical areas, internal business partners and vendors
• Data collection, time and motion studies, impact analysis
• Work with our Product partners on process changes impacting staffing and/or overall expense of our business
• Ability to strategize and analyze the impact of a change to the operation from a people, process, compliance and client impact
• Identify and manage risk, minimizing the outcome and escalating where appropriate
• Manage interdependencies to ensure success of the project
• Participate in the successful roll-out of processes from testing to production
• Develop and Coordinate training and procedural updates based on process changes
• Face off with key internal and client stakeholders serving as the project engagement lead
• Run steering committee meetings; drafting agenda, status update deck and providing key milestone updates
• Develop and maintain governance over specific ongoing custodial processes, as deemed appropriate, once project is BAU
• Participate in strategy, planning and Senior Management meetings
• Capacity Plan development and deployment
• Metrics, Dashboard, and Scorecard generation and monitoring. Collaborate with department managers to provide Week-Over-Week, Month-Over-Month, and Year-over-Year variance details.
• Big Data usage to provide insight into process efficiencies, automation, and KPI tracking.
• Develop and maintain strong working relationships with peer-level stakeholders across the business, both on-site and cross-site, so all contribute to the effective operation of the business unit
• Recognize the value of our people: Value their differences; help them grow and develop; tap their full potential; treat everyone with respect and dignity
• Participate in Audit preparation and review processes
• Ensure adherence to all departmental policies, client requirements, and compliance guidelines within a strictly regulated environment
• Collaborate across sites and businesses through leadership and active participation in site-wide and cross-site Task Forces, councils and projects
• Lead and actively participate in People Strategy efforts across shifts and sites
• Serve as backup for VP Operations Manager’s as needed
• Serve as deputy for the Transaction Services Group Manager as needed

Qualifications:

• Flexibility to support 24X7 operation; primarily working 1st shift hours
• Extended hours and off-shift hours may be required to complete job requirements
• A demonstrated history of strong interpersonal and collaboration skills, and positive peer engagement experience in a diverse environment
• Demonstrated ability to appropriately respond under pressure and effectively multi-task in a fast paced environment
• Must have strong attention to detail and solid time management and organizational skills
• Critical thinking ability at both the strategic and tactical level
• Ability to quickly grasp operational processes and understand training requirements
• Strong "influence management" skills
• Practices “Emotional Intelligence”, or the capacity to recognize, control, and express your own emotions while being empathetic to the emotions of others
• Excellent written and verbal communication skills, across diverse audiences and management levels
• Change Agent; can manage change with proactive communication and positive intent.
• Process improvement experience; Lean/Six Sigma experience preferred
• Ability to provide leadership in a fast-paced, changing environment
• Highly PC literate
• Advanced use of MS Office suite; Project, Access, Excel, Visio, Power

Point and Word:

• Excellent organizational management skills; ability to manage deliverables on multiple projects simultaneously
• US Citizenship or Permanent Residency (green card) is a prerequisite for this position
• Must pass an extensive background check (renewed every 5 years)

Job Family Group:

• Operations
• Transaction Services

Job Family:

Cash Management

Time Type:

Full time

Primary Location:

Newark Delaware United States:

Primary Location Full Time Salary Range:

$103,200.00 - $154,800.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills:

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Mar 06, 2026

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