An individual in the Consumer Protection Regulatory Risk Team plays a critical role in enhancing Citi's oversight of regulatory compliance risk with a primary focus on regulatory assessments. This involves the identification and management of regulatory risks focused on consumer protection laws, rules and regulations.

Individuals responsible for In-business Risk Management oversee risk identification, assessment, measurement, monitoring and reporting.

Responsibilities:

• Reviews and assesses issues to determine regulatory impact.
• Reviews customer pain points to determine regulatory impact.
• Assessment of regulatory complaints to identify trends, patterns and emerging risks, especially those that indicate regulatory risks.
• Collaborates with ICRM regularly to ensure correct interpretations and application of regulatory requirements.
• Supports completion of regulation risk assessments
• Preparation of presentations for governance committees
• Maintains updated knowledge in conducting risk and control assessments and effectively influences others.
• Is an enthusiastic and early adopter of change; takes ownership for helping others see a better future and stay positive during uncertainty.
• Demonstrates and inspires curiosity in seeking new ways to overcome challenges; actively applies learning from failures.
• Challenges self and others to seek out and communicate alternative views even when unpopular; welcomes diverse ideas to improve outcomes.
• Acts as a change catalyst by identifying and helping others see where new ideas could benefit the organization.
• Proactively seeks to understand and act in alignment with organizational decisions; helps others prioritize team and enterprise success over their own personal agenda
• Focuses on highest-priority work aligned to business goals; helps others effectively manage competing priorities.
• Proactively identifies opportunities to streamline work; creates process improvements that enhance efficiency for self and the team.
• Takes personal accountability for escalating, identifying, and managing potential risk; implements controls that enhance the client experience and operational effectiveness.
• Anticipates problems and proactively identifies solutions that address the root causes and result in meaningful improvements.
• Sets high expectations and invests the necessary effort to deliver excellence and exceed performance goals.
• Engages key stakeholders early and often and actively looks for opportunities to improve collaboration in achieving common goals.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
• Adheres to firm’s Code of Conduct, Plan of Supervision, and all role-specific policies and procedures.

Recommended Qualifications:

• 6-10 years of experience in regulatory compliance, risk management or internal audit. Subject matter expert in US Consumer protection regulations including Regulations B, Z, E, V, ADA, SCRA, UDAAP, TCPA, GLBA
• Experience in assessing risks and evaluating controls.
• Strong analytical skills
• Background in collaborating with 2nd and 3rd LOD partners.
• Advanced proficiency in Microsoft Office Suite, especially Excel, PowerPoint and AI tools.
• Strong time management and organizational skills

Education:

Bachelor's/University degree in administration, Finance, Law, Risk Management or related field

Job Family Group:

Risk Management

Job Family:

In-Business Risk

Time Type:

Full time

Most Relevant Skills

Analytical Thinking, Business Acumen, Constructive Debate, Escalation Management, Issue Management, Policy and Procedure, Policy and Regulation, Risk Controls and Monitors, Risk Identification and Assessment, Stakeholder Management.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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