• The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations
• Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
• Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
• Conduct basic analysis and research as well as workflow management
• Support an expansive array of products and services
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-3 years of relevant experience
• Experience working in a business office or operational environment
• Proficient computer and math skills with a focus on complex databases and spreadsheets
• Demonstrates technical and administrative expertise
• Consistently demonstrates attention to detail
• Demonstrated knowledge of activities, policies, and procedures of a basic work area

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Funciones

• Realizar la conciliaciones contables de los pagos realizados a través de tarjetas de crédito y débito en los sistemas internos.
• Realizar el proceso de conciliación del Intercambio Internacional POS Mastercard / VISA por transacciones de compras, devoluciones, comisiones y servicios, con tarjetas de crédito/ debito
• Realizar las conciliaciones contables de diposiciones de efectivo de cajeros automaticos de tarjetas de crédito/ debito.
• Revisar conciliaciones contables contra sistemas internos y sistemas de proveedores externos.
• Generacion de resgistros contables
• Generacion de registros de cuentas acredoras y deudoras
• Atender peticiones por cargos no reconocidos por los cliente
• Realizar cuadre de cifras diario
• Elaborar la información contable del día para la compensación diaria
• Efectuar el control diario de las partidas contables generadas
• Trato directo con Bancos, Cámara de Compensación y Gerencias de Producto
• Elaboración de información estadística
• Aplicación de controles al proceso

Requisitos

• Conocimientos Contabilidad Basica ((cuentas de balance, estado de resultados), administración y análisis de información.
• Manejo de paquetería Office.
• Experiencia en Excel (Cruces de informacion, base de datos, analisis de información)
• Experiencia en proceso del Intercambio Bancario o relacionada con la operación bancaria o puestos Administrativos.
• Conocimiento de transaccionalidad de Compras (POS) o Disposiciones en Atms.
• Experiencia en análisis de información,
• Experiencia en revision de proceso operativos contable
• Elaboración/ y o conocimiento de flujos operativos de area de soporte contable/ de diversos sistemas operativos credito, captación, canales
• Experiencia Trato directo con Bancos, Cámara de Compensación y Gerencias de Producto

Lugar de Trabajo Edificio Moras Benito Juarez/ L-V 08: 00 am -17.00 pm Modalidad Hibrida

Job Family Group:

• Operations
• Core

Job Family:

Operations Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.