The International Operations Senior Business Execution Associate is responsible for driving key Business Execution deliverables enabling the Operations organization to achieve its day-to-day goals and long-term priorities & commitments with focus areas including Governance, Controls, Client & Franchise and People/Culture.

The role is responsible for supporting Middle East and Africa (MEA) Cluster Operations and Operations Heads in driving and executing cross-Operations strategy and goals. The International Operations Business Execution team drives the overall commercial and administrative activities of the business. These tasks include governance and regulatory/audit engagement support, risk & controls, change and project management (global/cluster/country initiatives), employee engagement, internal communications and managing events, people/talent strategy, among others.

The role will report into the Middle East and Africa (MEA) Operations Business Execution Lead and will partner with country and cluster Business Execution and Operations Management teams to ensure appropriate governance from a country/cluster perspective, in alignment with global Citi standards and practices.

Responsibilities:

• Actively support the Cluster and Country Operations in driving strategic Operations priorities and its execution with key focus areas on Operations Governance, Regulatory and Audit Engagement, Risks & Controls, People, Client & Franchise and Financial Management.

• Timely delivery of commitments and deliverables including materials/decks, updates, communications, townhalls, knowledge documents, newsletters, projects tracker, action items from weekly meetings/ reviews/visits/other meetings.

• Prepares, presents, and interprets major reports and governance materials for Boards, Committees and Management Meetings.

• Responsible for working closely with Operations Heads/Leads, managing, and coordinating meetings.

• Supports and monitors key initiatives and projects within country/cluster through the collection, analysis, review, reporting, documentation and communication of business needs, requirements, and other relevant data.

• Assess risk and adheres to policies, applying sound ethical judgment regarding personal behavior, conduct and business practices, escalating, managing, and reporting control issues with transparency.

• Actively identifies improvement opportunities across Operations and drive adoption of best practices across Operations processes and teams in the country.

• Advance Operations organization/people strategy goals including talent development and employee engagement initiatives. Deliver communications and engagement action plans across Operations in the country.

• Coordinates, oversees, and supports MEA Cluster Operations management communications across all channels in partnership with Corporate Communications function, HR, regional management, etc.

Qualifications:

• Experience in Banking / Operations / Business Consulting required. Business Management experience preferred.

• Excellent interpersonal and communication skills

• Experience working in global and complex settings with multiple stakeholders.

• Strong Risk and Control awareness and knowledge of control practices

• Comprehensive understanding and knowledge of Citi’s core businesses – Services, Markets, Banking and Wealth, including Operations preferred.

• Operates in an environment that is dynamic, fast-paced, requires creative solutions, quick thinking, multi-tasking, high energy, and timely turnaround.

• Energetic, flexible, collaborative, and proactive; can positively and productively add impact.

• Capable of doing extensive research and business reviews to facilitate strategic initiatives.

• Strong, influential communicator who is articulate and concise; Proven ability to autonomously create clear written communications.

• Experience in working with global/regional teams to strategize and execute country and cluster level programs/initiatives. Large-scale project or program management experience with the proven ability to develop action plans and drive a diverse group of stakeholders to achieve milestones and deadlines a plus.

• Capable of functioning as a collaborative partner and value-added business contributor to the senior management team.

• Superior organizational abilities and proven abilities to deal with ambiguity and complex situations and conflicting priorities.

• Strong strategic thinking and planning ability.

• Strong investigative and analytical skills for problem solving and ensuring timely delivery of multiple initiatives. Ability to give attention to detail.

• Ability to multi-task and handle changing priorities while executing on numerous deliverables simultaneously.

• Assertive and self-confident to challenge status quo and propose diverse ideas within existing processes and business practices.

• Strong stakeholder management and relationship management skills with ability to deepen relationships and build partnerships across the various business and function teams of the bank.

Education:

• Bachelor’s/University degree or equivalent credentials. Master’s degree is a plus.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Business Strategy, Management & Administration

Job Family:

Business Execution & Administration:

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.
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