At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Investor Services(IS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.

• We’re currently looking for a high caliber professional to join our team as Sr Vice President, Cluster Head of Custody Implementations & Change (Services Client Onboarding) (Internal Job Title: Client Onboarding Group Mgr
• C14) based in Kuala Lumpur, Malaysia.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:
• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

Cluster Head of Custody Implementations & Change.

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your experience and skills in leading a diverse, multi-region team of client change managers in the Securities Services Implementations Team.

Shape your career with Citi in KL. By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

Reporting to the Global Head of Custody Implementations & Change, this role will be responsible for leading a team of project managers implementing change for our largest Custody clients around the globe.  Managing delivery across the APAC region, the newly formed team supports clients in Asia North/South, Australia and Japan gain access to our Custody Services.   Working with our Operations, Product and Technology partners to deliver seamless client onboarding and change, this role will lead a critical part of our client change capability.

In this role, you’re expected to:

• Manage and lead a team of ~10 project managers across our KL, HK, Singapore & Melbourne sites to deliver best in class Custody implementations and Change Management.
• Work with our global Product, Sales, Operations and Implementations partners to ensure seamless change delivery to our largest institutional Custody clients across the Securities Services product set.
• Identify key talent, manage the team’s development, capacity and ensure adherence to appropriate methodologies and standards
• Support product and client solutioning to ensure the implementation of robust operating models and minimize manual processing
• Provide oversight of the Custody implementations and change portfolio within the clusters to ensure governance, timely escalation and best-in-class delivery.
• Develop and implement strategic process and organizational change to improve efficiency and client experience
• Manage risks and controls to the highest standards of zero tolerance
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 8-10 years Investor Services experience in client facing roles preferably within Custody Services
• Extensive project/change management experience within Financial Services
• Experience leading, developing and managing multi-region, high performing teams
• Experience implementing, managing and leading change projects and programs for institutional clients
• Experience managing risks and controls in a highly dynamic environment
• Experience working effectively in a highly matrixed organization
• Formal project/change management qualifications preferred

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

This role offers the opportunity to work with some of the largest institutional clients in the world, building an in-depth knowledge of best-in-class Custody services in a dynamic and challenging environment.  Every day will be different presenting new opportunities to work with some of the best talent in the industry to better serve our clients, gain exposure to senior leaders in the bank, and develop skills to build your career.

By joining Citi KL, you will not only be part of a business casual workplace with a hybrid working model, but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.

Job Family Group:

Customer Service

Job Family:

Institutional Client Onboarding:

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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