The Applications Development Technology Senior Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology Team. The overall objective of this role is to lead applications systems analysis and programming activities.

Responsibilities:

• Lead integration of functions to meet goals, deploy new products, and enhance processes
• Analyze complex business processes, system processes, and industry standards to define and develop solutions to high level problems
• Provide expertise in area of advanced knowledge of applications programming and plan assignments involving large budgets, cross functional project, or multiple projects
• Develop application methodologies and standards for program analysis, design, coding, testing, debugging, and implementation
• Utilize advanced knowledge of supported main system flows and comprehensive knowledge of multiple areas to achieve technology goals
• Consult with end users to identify system function specifications and incorporate into overall system design
• Allocate work, and act as an advisor/coach developers, analysts, and new team members
• Influence and negotiate with senior leaders and communicate with external parties
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years of relevant experience
• Experience in implementing projects
• Experience in systems analysis and programming of software applications
• Demonstrated Subject Matter Expert (SME) in area(s) of Applications Development
• Demonstrated knowledge of client core business functions
• Demonstrated leadership, project management, and development skills
• Relationship and consensus building skills

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

The Senior Vice President, Technology (CRM Architect) will lead the architecture, delivery, and evolution of large-scale CRM solutions supporting key Financial Services businesses including Investment Research, Equity and Fixed Income Sales, Investment Banking, Corporate Banking, and Securities Services. This role blends hands-on architectural leadership (system design, integration patterns, and data structures) with strong business partnering and proven capability to lead a high-performing engineering organization of 10–15 developers.

Key Responsibilities:

• CRM architecture and strategy:

Own end-to-end CRM architecture for one or more strategic platforms, including target-state roadmap, reference architecture, and modernization planning.

• Large-program delivery leadership:

Lead delivery across multiple workstreams (enhancements, regulatory initiatives, platform upgrades, and remediation), ensuring predictable execution, quality, and operational stability.

• Financial industry domain alignment:

Partner closely with front-office and banking stakeholders to translate business processes into scalable CRM capabilities supporting research distribution, sales coverage, pipeline management, onboarding, servicing, and client lifecycle workflows.

• Solution design and integration:

Define integration patterns with upstream/downstream systems (e.g., client data, product reference, trade/position, document/workflow, entitlements), balancing performance, resiliency, and maintainability.

• Data structures and information architecture:

Lead logical and physical data modeling within the CRM ecosystem, including customer/account hierarchies, coverage relationships, activities/interactions, and audit requirements; ensure data quality and lineage expectations are met.

• Non-functional excellence:

Establish standards for security, privacy, access controls, resiliency, observability, capacity, and performance; drive adherence to SDLC and risk controls aligned to Financial Services expectations.

• Stakeholder management and business partnering:

Serve as a trusted technology partner to business and product leaders; manage expectations, communicate tradeoffs, and drive alignment on priorities, funding, and outcomes.

• People leadership:

Manage and develop a team of 10–15 developers/engineers (and potentially leads), including hiring, coaching, performance management, and career development; create a culture of accountability and continuous improvement.

• Engineering practices:

Promote best practices in agile delivery, code quality, automated testing, CI/CD, release governance, and production support to improve cycle time and platform reliability.

Required Qualifications

• 15+ years of technology experience with significant depth in CRM architecture and enterprise application delivery.
• Proven delivery leadership for large CRM implementations in Financial Services, supporting front-office and/or banking businesses (Investment Research, Equity/FI Sales, Investment/Corporate Banking, Securities Services).
• Strong hands-on experience with Siebel and/or Salesforce architecture, configuration/customization, environment strategy, and deployment patterns.
• Demonstrated expertise in system architecture and design (application layering, integration, scalability, resiliency) and strong command of data structures and modeling concepts.
• Experience leading high-performing engineering teams (10–15 developers), including cross-functional collaboration with QA, DevOps, SRE/production support, and security/risk partners.
• Excellent communication skills—able to explain architectural decisions to both technical teams and senior business stakeholders.

Preferred Qualifications:

• Experience integrating CRM with client identity/account master, reference data, workflow/case management, document management, communications, and analytics/reporting ecosystems.
• Exposure to CRM modernization approaches (re-platforming, decomposition, API enablement, event-driven integration, and legacy reduction).
• Understanding of Financial Services controls including auditability, segregation of duties, access governance, data retention, and operational risk practices.
• Prior responsibility for vendor/partner management and budget delivery in a matrixed environment.

Leadership Competencies:

• Business partnership:

Builds credibility with business leaders, deeply understands workflows, and co-owns outcomes.

• Architecture leadership:

Sets technical direction, enforces standards, and drives pragmatic, scalable designs.

• Execution excellence:

Establishes clear plans, measures progress, and removes blockers to deliver reliably.

• Talent builder:

Develops engineers and team leads; creates a high-performance culture with strong accountability.

• Risk-aware delivery:

Balances speed with stability and compliance expected in regulated environments.

Job Family Group:

Technology

Job Family:

Applications Development

Time Type:

Full time

Primary Location:

Jersey City New Jersey United States:

Primary Location Full Time Salary Range:

$176,720.00 - $265,080.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Jun 15, 2026

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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