• Senior Product Owner is a strategic professional who will help support the Loan IQ Program with its enablement & conversion of multiple, global portfolios between platforms. The individual have a deep understanding of Lending Operations and the Loan IQ platform to help facilitate conversations and drive deliverables with key stakeholders across Core Operations, Platform Transformation, Finance and Technology.

Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy.

Responsibilities:

• Responsible for the day to day management of executing to milestones and budget on multiple complex projects.

• Identify stakeholders and key organizations in order to build and manage relationships with each.

• Direct the creation of multiple work projects and manage their alignment to business goals. Lead the facilitation, coordination, and arbitration of cross-functional macro level topics within/across projects and with Senior Management.

• Lead the identification and drive resolution of issues, including those outside established projects of work.

• Work with stakeholders to ensure project scope definition meets business objectives.

• Work with Project Sponsor to ensure business case/cost benefit analysis is in line with business objectives. Drive adherence to project processes, procedures, methods, and standards for project delivery and leverage across the project.

• Assist project team in negotiating for resources owned by other departments in order ensure the project can be completed.

• Direct the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis.

• Direct the identification of risks which impact project delivery and ensure mitigation strategies are developed and executed when necessary. Escalate program risks to the Program Director, or Program Sponsor, when appropriate.

• Applies advanced and comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• Qualifications:

• 5 - 10 years Operations lending experience

• 5 - 10 years Loan IQ experience Loan IQ experience required Analysis & data mapping skills required

• 10+ years relevant experience

• Must have a clear understanding of the firm's different businesses and the related economics.

• Must be a subject matter expert in multiple or specific skill sets, business areas or products

• Education

• Bachelor’s/University degree, Master’s degree preferred

Job Family Group:

Project and Program Management:

Job Family:

Program Management

Time Type:

Full time

Primary Location:

14000 CITI CARDS WAY BUILDING A JACKSONVILLE

Primary Location Full Time Salary Range:

$130,880.00 - $196,320.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Apr 21, 2026

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