Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.

The Infrastructure Senior Manager is an intermediate level role responsible for driving LAN / WAN and help desk administration strategies, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to coordinate, manage and advise a team of professionals on technical and strategic concepts and activities. This position will have oversight on all technology functions in the country with the following responsibilities.

Responsibilities:

• Lead, evaluate, provide resources and drive a team towards realistic goals
• Apply technical expertise to strategize for current/future technological developments and serve as point of contact for technical questions
• Apply knowledge of concepts and procedures to resolve issues
• Responsible for delivery of end results and resource planning; shares responsibility for budget management which directly impacts the Technology Infrastructure area
• Contribute to formulation of strategies for infrastructure technologies functional areas across
• Hands-on experience and in-depth knowledge of how Technology Infrastructure integrates within the overall technology function to achieve business goals.
• Provide evaluative judgment based on analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents.
• Ensure ongoing compliance with regulatory requirements, evaluate controls to help mitigate negative outcomes through prevention, detection and correction
• Persuades and influences others through communication skills; may negotiate with external parties
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Actively participate and represent all Technology functions on required country governance committees and respective follow ups.
• Escalates events according to the Enterprise Risk Framework;
• Oversee country IT Projects Portfolio and Investments.
• Represent Technology before country regulators bodies and cross –franchise audits, supporting data requirements and inspections
• Ensure proper Technology framework at country level to implement any local or global regulatory requirement, aligned with Citi’s best practices.

Qualifications:

• Significant experience in a Technology role with people management experience
• Approximately 8+ years experience
• Project management experience
• Ability to communicate technical concepts to non-technical audience
• Experience in a Financial Services or large complex and/or global environment preferred
• Ability to develop projects required for design of metrics, analytical tools, benchmarking and best practices
• Strong fluency in English, both verbal and written, for effective communication.
• Effective analytic/diagnostic skills
• Effective team management skills
• Ability to partner with virtual and in-person teams, define goals to a team, and work under pressure or to a deadline

Education:

• Bachelor’s/University degree in computer science or equivalent experience , Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Technology

Job Family:

Infrastructure

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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