This role is supporting Retail Bank Fraud Process Integration. This person is a liaison for Retail Bank Fraud Operations, responsible for all procedural updates, regulatory updates, assessing losses through defect analysis, monitoring all training needs, and performing annual reviews of existing procedures. In addition, this individual does manage letters, alerts, huddles, up-trainings and all other content related oversight. This individual also partners with Operations and Policy Partners to support projects, issues, audits, etc. This individual possesses deep process knowledge that is leveraged to support process refinement & simplification that align with strategic organizational goals.

Responsibilities:

• Take ownership of assigned Operational group from a process perspective. Enhance, simplify, and respectfully challenge the process on a constant basis to reduce fraud & operational loss while balancing the customer experience.

• Procedural updates, regulatory updates, assessing losses through defect analysis, monitoring all training needs, and performing annual reviews of existing procedures.

• Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.

• Ensures project completion, special assignments, and other ad hoc activities as required.

• Ensures the Operations Team is in compliance with all regulatory policies and procedures.

• Additional duties as assigned

• Can exercise independence of judgement and autonomy.

• Acts as SME to senior stakeholders and /or other team members.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years relevant experience

• Retail bank Fraud experience Preferred

• Has the ability to operate with a limited level of direct supervision.

• Excellent verbal and written communication skills

• Customer focused with excellent Interpersonal skills and ability to work well in a team environment

• Demonstrated understanding of operational risk and gap identification

• Ability to prioritize and manage multiple projects simultaneously

• Ability to present a compelling case to influence others where appropriate.

Education:

• Bachelor’s/University degree or equivalent experience

Job Family Group:

Risk Management

Job Family:

Operational Risk

Time Type:

Full time

Primary Location:

Jacksonville Florida United States:

Primary Location Full Time Salary Range:

$79,120.00 - $118,680.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Analytical Thinking, Constructive Debate, Controls Design, Escalation Management, Issue Management, Operational Risk, Policy and Procedure, Policy and Regulation, Risk Controls and Monitors, Risk Identification and Assessment.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Apr 30, 2026

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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