VP- Custody Product Manager -Data & AI

The role is a Product Manager (DPM) position accountable for delivering a first-class digital data experience for all Custody clients.

Working with the broader Custody product, operations and technology teams — and as a core member of the** Data & AI team**— the role involves creating, organizing, enhancing, and building scalable** digital and data products** that are fit for purpose and support the needs of clients and internal stakeholders. The successful candidate will operate with a true DPM mindset — owning product outcomes end-to-end, driving strategy through data, and shipping with velocity and precision.

This role requires an individual with strong digital product expertise, with a particular focus on how to actively apply AI tools, agentic workflows, and Machine Learning to transform how** Custody** clients interact with their banking partner — and how internal teams build and deliver products. Critically, the candidate will bring a** data product management** capability: the ability to define, govern, and scale data as a first-class product with its own lifecycle, consumers, quality standards, and roadmap.

Custody industry experience across** settlement, safekeeping, corporate actions, and asset servicing** domains; and/or working in broader Financial Services organizations will be advantageous but is not essential.

You should have previously built, led, and scaled digital and data products; developed innovative and impactful solutions to provide clients with the capabilities they need to drive their strategic objectives. You are comfortable using AI-powered tools — from ideation and prototyping through to JIRA generation, code review, and insight synthesis — as a core part of your daily workflow.

You are a change agent, intellectually curious, and passionate about delivering business outcomes through data, AI, and technology.

Responsibilities

• Champion and define product strategy as a Digital Product Manager — identify and champion opportunities to leverage Citi's scale, bringing new digital and data products and services to the** Custody Data & AI** team to further its strategic agenda. Act as the DPM voice of the** Custody** client, translating business needs into a prioritized, outcome-driven product roadmap.
• Drive the end-to-end lifecycle of high-quality, user-centric** digital and data products** — from identifying needs, designing solutions, and prioritizing development, through to shipping products and scaling adoption. Apply DPM best practices including OKR-driven prioritization, continuous discovery, and iterative delivery.
• Own and manage Data Products— define, govern, and evolve data assets as first-class products with clearly articulated consumers, SLAs, data quality standards, lineage, and access controls. Apply data-as-a-product thinking to ensure** Custody** data is discoverable, reliable, and valuable to both internal and external stakeholders.
• Embed AI tools into the product development workflow— actively leverage AI-powered platforms (including agentic AI, LLMs, and AI-assisted SDLC tooling) to accelerate research, prototyping, requirements generation, JIRA story creation, and delivery. Champion the use of AI across the** Custody Data & AI** team to compress time-to-market and improve output quality.
• Collaborate with governance teams, UX design, data engineering, and software engineers to deliver high-quality, delightful products to** Custody** clients — leveraging** AI-augmented design and development practices** — whilst maintaining rigorous data accuracy, completeness, security, reliability, and adhering to firm-wide standards and policies while managing associated risks.
• Foster continuous improvement by implementing efficient processes, reducing time to market, and proactively identifying and resolving issues through root cause analysis. Use data and AI-generated insights to inform prioritization and measure product impact.
• Qualifications
• 10+ years of pertinent experience within** Custody** or a comparable Financial Services domain — such as** settlement, safekeeping, corporate actions, or asset servicing**— with a demonstrable track record operating as a** Digital Product Manager (DPM)**, owning products end-to-end with an outcome-oriented, agile mindset.
• Data Product experience— proven ability to define and manage data as a product, including experience with data mesh principles, data contracts, consumer-centric data design, data quality frameworks, and data lineage. Comfortable bridging the gap between data engineering and** Custody** business stakeholders.
• AI knowhow in practice— proven track record in developing and deploying AI and Machine Learning forward solutions, including hands-on experience with** LLMs, agentic AI workflows, AI-assisted SDLC tools**(e.g., GitHub Copilot, Stylus Workspaces, or equivalent), and applying these technologies to real** Custody** business problems. This is an active practitioner requirement, not theoretical awareness.
• Proficient in User Experience (UX) design, including AI-augmented UX research, client segmentation, and persona development — driving tailored and impactful solutions for Custody clients.
• Proven ability to apply design thinking principles to complex problems, fostering innovative and human-centered solutions across both digital interfaces and data products.
• Proven track record in leading product development of digital and data client products from ideation through to execution and adoption — including experience with OKR-driven roadmaps, agile delivery, and continuous discovery.
• Excellent organizational skills with the ability to manage multiple products and workstreams simultaneously across a global, matrixed organization.
• Thought leadership experience— via industry events, journals, and targeted articles, ideally spanning digital product management, data products, and AI within** Custody** or broader Financial Services.
• Strong analytical and problem-solving ability with experience in using data analysis, product metrics, and AI-generated insights to drive decision-making and demonstrate product value.
• Attention to detail is a must, with excellent verbal, written, and relationship skills to be used to interact with a global group.
• Optimizes work processes by balancing effective and efficient delivery with a focus on continuous improvement — demonstrating the ability to see the "big picture" while maintaining close attention to detail
• Education
• Bachelor's / University degree
• Master's / MBA (preferred)

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Product Management and Development:

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Product Development
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Full time
------------------------------------------------------ ## Most Relevant Skills

Please see the requirements listed above.
------------------------------------------------------ ## Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.
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