Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.

Global Lending Operations (GLO) serves as the foundation of Citi Loan Servicing, specializing in the execution of loan closings, servicing, and compliance. This team ensures meticulous management of the loan portfolio from initiation through maturity, reinforcing the bank’s commitment to delivering customized financial solutions to clients. The Lending Ops Group is instrumental in upholding Citi's reputation for reliability and financial integrity.

The Agency Servicing Loan Operations team is responsible for managing the portfolio of syndicated corporate loans where Citi acts as the Administrative Agent ("Agent"). The Agent serves as the conduit between the Borrower(s) and the syndicate lending group to manage loan servicing activities as defined by the credit agreement.
This group is responsible for supporting multiple aspects of the lending lifecycle including but not limited to loan servicing and support, data management, and process controls across multiple business lines and product types (e.g., large corporate, commercial, real estate, structured lending).

As a Sr. Agency Servicing Analyst, you are a subject matter expert in the loan syndication process who could manage both their day to day activities and people aspect of the role. This individual is responsible for overseeing complex servicing tasks and provide guidance to Assoc and Intmd Analysts, and is involved in coaching and training of new recruits.

Expectation is for individuals to be accountable, results oriented and uphold High ethical standard to build and maintain credible and trustworthy relationships with stakeholders.

Responsibilities:

• Apply in-depth knowledge of loan servicing concepts and procedures to manage more complex tasks across loan servicing processes, while also providing guidance to junior team members across the day to day loan servicing process

• Collaborate with internal partners (i.e. Risk Mgmt., Compliance and Legal) to coordinate processes and resolve issues

• Serve as the main point of contact and maintain strong working relationships with clients, business partners and syndicate members, to ensure smooth resolutions of any requests, inquiries, issues, and errors related to loan servicing

• Apply in-depth knowledge of concepts and procedures within loan servicing process to conduct data analysis, evaluations and resolve complex loan issues

• Design and analyze complex reports for loan servicing activities to satisfy management requirements and escalate controls gaps and issues to management

• Identify inefficiencies in current processes, develop strategies and lead the implementation of procedures to streamline loan servicing operations

• Ensure loan servicing activities adhere to Risk Mgmt. & Compliance procedures, while implementing mitigation strategies as needed

• Serve as a checker to analysts and intermediate analysts, providing constructive feedback and insightful guidance

• Serve as an approver to release low/medium value payments

• Conduct regular training and brown bag sessions to enhance team knowledge and skills

Soft Skills:

• Effectively utilizes expert-level analytical skills with the ability to oversee complex analysis projects and provide strategic insights

• Robust interpersonal and negotiation skills to influence decision-making processes and outcomes

• Superior organizational skills, capable of leading initiatives and managing cross-functional project timelines

• Proven mentorship abilities to develop junior analysts and promote a culture of continuous improvement

• Ability to motivate, guide, and inspire team members to reach team objectives

• Able to build and maintain positive relationships with colleagues and clients

Qualifications:

• 5-8 years of experience in banking or finance, with expertise in managing and servicing syndicated loans

• Expert knowledge of Business Processes, Systems and Tools used in the Loan Process

• Demonstrate understanding of syndicated Loan Processes, Procedures, Products and Services

• Awareness of managing, preparing, and reviewing loan documentation

• Awareness of risk types, policies and control measures and processes

• Proficiency with financial software and Microsoft Office Suite, particularly Excel

• Experience with identifying, mitigating, managing, resolving, and escalating risks and issues

• Advanced proficiency with Loan IQ

• Proficiency with financial software and Microsoft Office Suite, particularly Excel and PowerPoint

Education:

• Bachelor's/University degree or equivalent experience

Job Family Group:

• Operations
• Transaction Services

Job Family:

Loan Documentation and Processing:

Time Type:

Full time

Primary Location:

New Castle Delaware United States:

Primary Location Full Time Salary Range:

$78,080.00 - $117,120.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Apr 24, 2026

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.