We are seeking a highly experienced and Program Management Support Specialist to join our dynamic team within the banking and financial services industry. The ideal candidate will possess a strong background in Program coordination and basic Scrum management principles, coupled with extensive experience in the financial sector. This role requires a professional with a proven ability to support Program managers and teams, ensuring efficient project delivery and successful outcomes.

RESPONSIBILITIES:

• Assist Program Managers in developing and maintaining comprehensive project plans, including scope, objectives, schedules, and resource allocation

• Facilitate project communication and collaboration among team members, stakeholders, and external vendors.

• Coordinate and schedule meetings, prepare agendas, and distribute meeting minutes to relevant parties.

• Track Use Case progress, monitor deadlines, and identify potential risks or obstacles, escalating to the Project Manager as needed.

• Maintain accurate Intake documentation, including reports, statuses and appropriate approvals from stakeholders

• Utilize project management tools, particularly JIRA, to manage tasks, track progress, and generate reports.

• Contribute to the implementation and adherence of Program management methodologies, including Agile and Waterfall.

• Assist in preparing presentations and status updates for stakeholders.

• Support quality assurance processes and continuous improvement initiatives within projects.

• Ensure compliance with banking policies and procedures for project delivery.

QUALIFICATIONS:

Education:

• Bachelor's degree

Experience:

• Minimum of 10 years of overall professional experience, with a significant portion in Program coordination, project management support, or a similar role.

• Extensive experience (10+ years) working within the banking or financial services industry.

Certifications:

• Certified ScrumMaster (CSM) Preferred.

• Certified Scrum Product Owner (CSPO) Preferred.

• JIRA & Confluence certification or demonstrated advanced proficiency in using JIRA for project management and tracking.

Skills:

• Strong understanding of basic Project or Program management principles and methodologies.

• Excellent organizational, planning, and time management skills.

• Exceptional communication (written and verbal), interpersonal, and facilitation skills

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).

• Ability to work independently and collaboratively in a fast-paced, dynamic environment.

• Problem-solving and critical thinking abilities.

• High degree of business acumen, particularly within the financial services sector.

Preferred Qualifications:

• Experience with other project management tools (e.g., Microsoft Project, Confluence).

• Knowledge of risk management principles in a financial context.

• Familiarity with regulatory compliance in banking and financial services

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Assessment & Design

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Time Type:

Full time

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Most Relevant Skills

Analytical Thinking, Business Insights, Communication, Constructive Debate, Controls Lifecycle, Issue Management, Process Design, Program Management, Risk Management, Stakeholder Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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