The Client Management Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities:

• Provides financial and management reporting, planning and analysis for a specific business unit, division or product.
• Responsible for providing support to the Banking business overall or to multiple banking business units.
• Propose, lead and proactively participate on business initiatives.
• Responsible for following established guidelines and identifying and resolving problems.
• Contribute to workflow or process change and redesign, and to form a strong basic understanding of the specific product or process
• Accountable for regular reporting or process administration as owner.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Guarantee compliance with controls, policies, instructions, manuals, and any guidelines established by CITI for the fulfillment of its functions.
• Generating statistics and identifying efficiencies and opportunities in processes.
• Escalation and timely follow-up of findings resulting from management tools.
• Function as a key point of contact for both internal and external clients, ensuring all inquiries and requirements are handled in a timely and efficient manner."

Qualifications:

• Excellent Analytical skills. Excellent problem solving skills. Project management experience.
• Previous experience preferred
• 1-3 years relevant experience
• Fluent in Spanish and English
• Proficient in Microsoft Office Applications
• Demonstrates interpersonal skills, proactive team player, with exceptional written and verbal communication skills
• Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of multitasking and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile.
• Proficient in handling urgent and escalation cases and manages client and internal team expectations.

Education:

• Bachelor’s degree in Business administration, finance, Industrial engineering, or closely related areas

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Customer Service

Job Family:

Institutional Client Management:

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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