This is a developing professional role focused on applying specialized knowledge to monitor, assess, and evaluate processes and data. The role involves identifying policy gaps, interpreting data to make recommendations, and ensuring compliance within a dynamic environment.

Responsibilities:

• Manage customer interactions, including documentation issuance, review, and system setups.

• Oversee timely and accurate daily account opening and maintenance processes.

• Ensure consistent delivery of high-quality service, meeting customer expectations and SLAs.

• Drive process improvements, analyze complex issues, and formulate recommendations with departmental impact.

• Manage project initiatives within account services and foster cross-functional collaboration.

• Ensure strict compliance with internal processes, regulations, and policies.

• Cultivate strong client relationships, understanding and implementing client requirements.

• Proactively assess risks, uphold ethical conduct, and manage control issues with transparency.

Requirements:

• Bachelor’s/University degree or equivalent experience; 2 years in Documentation Review, Account Maintenance, KYC, AML and Cash Products preferred.

• Exceptional interpersonal, written, and verbal communication skills.

• Proactive team player with the ability to work both independently and collaboratively.

• Highly motivated, persistent, and capable of thriving in high-volume, time-sensitive, and high-risk environments.

• Strong prioritization skills, learning agility, and meticulous attention to detail.

• Proficiency in Microsoft Office Applications.

• Demonstrated ability to handle urgent cases and manage client and internal team expectations effectively.

• Proficient knowledge of English and French, both written and spoken. Arabic language knowledge will be an asset.

We offer:

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
• Employee Assistance Program financed by Employer
• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)
• Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
• Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.
• Additional day off for volunteering
• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.
• Opportunity to receive an annual discretionary incentive award
• Special offers and discounts for employees
• Click here to review the Remuneration Regulations extract.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Job Family Group:

Customer Service

Job Family:

Institutional Client Onboarding:

Time Type:

Full time

Primary Location Full Time Salary Range:

90 440,00 zł - 142 960,00 zł

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

This job opening is for an existing job vacancy.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.