Citigroup

Global investment banking and financial services

Client Reporting Performance Analyst

職種オペレーション

経験ミドル級

勤務地CHENNAI, Tamil Nādu, India

勤務オンサイト

雇用正社員

掲載5ヶ月前

応募する

必須スキル

SQL

Excel

Proactively drive improvements across the various performance reporting processes Validate performance and analyze dispersions between accounts, assist in resolving issues related to client investment portfolios by working with internal partners Manage team deliverables effectively, ability to manage expectations with business partners and prioritize urgent tasks Resolve issues with performance data in a timely manner Communicate performance resolutions clearly and effectively with internal teams including bankers and Investment Counselors and their support staff Detail-oriented and able to demonstrate ability to multi-task and produce high quality, accurate work in a time sensitive manner Ability to understand and follow financial data processing lineage and how this data is used to calculate client account performance Establishes, provides input, and tracks operational metrics and service level requirements to achieve business goals. Manages the internal Client at Risk process & supports escalation resolution as necessary to facilitate timely resolution. Resolves inquires and manages customer issues based on empowerment grid to higher prescribed limits. Mentors and trains new Client Experience Specialists. Uses excellent communication skills to exchange information in a concise manner, as well as be sensitive to audience diversity Proficient in Microsoft Office Applications (PowerPoint, Word, Excel, Outlook, Teams) Working knowledge of SQL Excellent attention to detail and excellent problem solving skills Excellent interpersonal, verbal & written communication skills Ability to thrive in a high volume team environment Ability to educate clients on navigation and functionality in a virtual environment Experience working directly with clients Ability to analyze potential issues, document the relevant details and escalate to the appropriate tech/product Excellent organizational, time management, and prioritization skills Bachelors/University degree or equivalent experience C09: 6 to 8 Years ------------------------------------------------------ Job Family Group: Operations
Transaction Services ------------------------------------------------------ Job Family: Securities and Derivatives Processing ------------------------------------------------------ Time Type: ------------------------------------------------------ ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter.

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Citigroupについて

Citigroup

Public

Citigroup Inc. or Citi is an American multinational investment bank and financial services company based in New York City. The company was formed in 1998 by the merger of Citicorp, the bank holding company for Citibank, and Travelers; Travelers was spun off from the company in 2002.

10,001+

従業員数

New York City

本社所在地

$86B

企業価値

レビュー

10件のレビュー

3.7

10件のレビュー

ワークライフバランス

3.8

報酬

2.5

企業文化

4.0

キャリア

3.2

経営陣

3.5

65%

知人への推奨率

良い点

Good work-life balance

Supportive management and colleagues

Good benefits

改善点

Low or uncompetitive salary/pay

Long hours during peak times

Poor management and lack of direction

給与レンジ

48件のデータ

Senior/L5

Senior/L5 · Cash & Trade Processing Senior Group Manager

2件のレポート

$247,000

年収総額

基本給

$195,245

ストック

ボーナス

$247,000

面接レビュー

レビュー3件

難易度

3.3

/ 5

期間

14-28週間

体験

ポジティブ 0%

普通 33%

ネガティブ 67%

面接プロセス

Application Review

Recruiter Screen

Technical Interview

Panel/Group Interview

Final Round

Offer

よくある質問

Technical Knowledge

Coding/Algorithm

Behavioral/STAR

Past Experience

Culture Fit