Citigroup

Global investment banking and financial services

Client Reporting Performance Analyst

职能运营

级别中级

地点CHENNAI, Tamil Nādu, India

方式现场办公

类型全职

发布5个月前

立即申请

必备技能

SQL

Excel

Proactively drive improvements across the various performance reporting processes Validate performance and analyze dispersions between accounts, assist in resolving issues related to client investment portfolios by working with internal partners Manage team deliverables effectively, ability to manage expectations with business partners and prioritize urgent tasks Resolve issues with performance data in a timely manner Communicate performance resolutions clearly and effectively with internal teams including bankers and Investment Counselors and their support staff Detail-oriented and able to demonstrate ability to multi-task and produce high quality, accurate work in a time sensitive manner Ability to understand and follow financial data processing lineage and how this data is used to calculate client account performance Establishes, provides input, and tracks operational metrics and service level requirements to achieve business goals. Manages the internal Client at Risk process & supports escalation resolution as necessary to facilitate timely resolution. Resolves inquires and manages customer issues based on empowerment grid to higher prescribed limits. Mentors and trains new Client Experience Specialists. Uses excellent communication skills to exchange information in a concise manner, as well as be sensitive to audience diversity Proficient in Microsoft Office Applications (PowerPoint, Word, Excel, Outlook, Teams) Working knowledge of SQL Excellent attention to detail and excellent problem solving skills Excellent interpersonal, verbal & written communication skills Ability to thrive in a high volume team environment Ability to educate clients on navigation and functionality in a virtual environment Experience working directly with clients Ability to analyze potential issues, document the relevant details and escalate to the appropriate tech/product Excellent organizational, time management, and prioritization skills Bachelors/University degree or equivalent experience C09: 6 to 8 Years ------------------------------------------------------ Job Family Group: Operations
Transaction Services ------------------------------------------------------ Job Family: Securities and Derivatives Processing ------------------------------------------------------ Time Type: ------------------------------------------------------ ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter.

浏览量

申请点击

Mock Apply

相似职位

SeniorAdministrator - Knowledge Mgmt

HCL Technologies · Noida, India

Wholesale Credit Quantitative Research - Analyst

JPMorgan Chase · Mumbai, Maharashtra, India, IN

Financial Svcs Specialist

Honeywell · Bengaluru, Karnataka, India, IN

Sales Operations Analyst

Qualcomm · Hyderabad, Telangana, India

India Analyst, Process

Waste Management · Indore, Madhya Pradesh, India, IN

关于Citigroup

Citigroup

Public

Citigroup Inc. or Citi is an American multinational investment bank and financial services company based in New York City. The company was formed in 1998 by the merger of Citicorp, the bank holding company for Citibank, and Travelers; Travelers was spun off from the company in 2002.

10,001+

员工数

New York City

总部位置

$86B

企业估值

评价

10条评价

3.7

10条评价

工作生活平衡

3.8

薪酬

2.5

企业文化

4.0

职业发展

3.2

管理层

3.5

65%

推荐率

优点

Good work-life balance

Supportive management and colleagues

Good benefits

缺点

Low or uncompetitive salary/pay

Long hours during peak times

Poor management and lack of direction

薪资范围

48个数据点

Senior/L5

Senior/L5 · Cash & Trade Processing Senior Group Manager

2份报告

$247,000

年薪总额

基本工资

$195,245

股票

奖金

$247,000

面试评价

3条评价

难度

3.3

/ 5

时长

14-28周

体验

正面 0%

中性 33%

负面 67%

面试流程

Application Review

Recruiter Screen

Technical Interview

Panel/Group Interview

Final Round

Offer

常见问题

Technical Knowledge

Coding/Algorithm

Behavioral/STAR

Past Experience

Culture Fit