The Engineer Intmd Analyst is an intermediate level position responsible for a variety of engineering activities including the design, acquisition and development of hardware, software and network infrastructure in coordination with the Technology team. The overall objective of this role is to ensure quality standards are being met within existing and planned frameworks.

Responsibilities:

• Provide assistance with a product or product component development within the technology domain
• Conduct product evaluations with vendors and recommend product customization for integration with systems
• Assist with training activities, mentor junior team members and ensure team’s adherence to all control and compliance initiatives
• Assist with application prototyping and recommend solutions around implementation
• Provide third line support to identify the root cause of issues and react to systems and application outages or networking issues
• Support projects and provide project status updates to project manager or Sr. Engineer
• Partner with development teams to identify engineering requirements and assist with defining application/system requirements and processes
• Create installation documentation, training materials, and deliver technical training to support the organization
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience in an Engineering role
• Experience working in Financial Services or a large complex and/or global environment
• Project Management experience
• Consistently demonstrates clear and concise written and verbal communication
• Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
• Demonstrated analytic/diagnostic skills
• Ability to work in a matrix environment and partner with virtual teams
• Ability to work independently, prioritize, and take ownership of various parts of a project or initiative
• Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
• Proven track record of operational process change and improvement

Education:

• Bachelor’s degree/University degree or equivalent experience

DESCRIPCIÓN ADICIONALRESPONSABILIDADES

• Participación en sesiones de planeación con tecnología y negocio, para proyectos que se generan en ambientes de desarrollo.
• Deberá de revisar y aprobar todas las implementaciones de cualquier cambio requeridas en las plataformas unisys y tandem del ambiente de pruebas.
• Responsable de proveer efectivamente la utilización de recursos de las plataformas unisys y tandem de los ambientes de prueba.
• Ha de asegurar que toda la operación este en complience y los SLAS (niveles de servicio) que se manejan en el área.
• Ha de asegurar que todos los controles apropiados están desarrollados e implementados en los ambientes de UAT.
• Trabajar en conjunto con las áreas de soporte técnico en todo lo relacionado con las configuraciones de los ambientes.
• Trabajar en conjunto con las áreas de Ambientes de Ingeniería en todo lo relacionado con los proyectos.
• Elaboración de métricas Internas para mejorar la atención y procesos del área de UAT .

TECHNICAL SKILLS

• Supervisar plataformas (Unisys, Tandem en los ambientes UAT) (testing)
• Coordinar requerimientos a través de tickets de las áreas de ingeniería y desarrollo.
• Supervisar día con día de la operación, tanto línea como batch que se opera en estos equipos de la plataforma de pruebas.
• Ingles básico-Intermedio
• Liderazgo de equipos (Management)

SOFT SKILLS

• Comunicación
• Manejo de conflictos
• Alta motivación con sus colaboradores
• Fuerte trabajo de ética
• Habilidad para interpretar y aplicar políticas, estándares y procedimientos del área.

REQUISITOS

• Conocimientos en operación y tecnología enfocados al área de testing.
• Experiencia 3 a 5 años en áreas de unisys y tandem.
• Experiencia con la herramienta de Service Now
• Sólida experiencia en ambientes de pruebas.
• Conocimiento básico en finanzas.
• Experiencia en liderazgo de equipos (3 – 5 años)
• Disponibilidad de horario: Tres turnos Mañana/tarde/noche
• Descansos viernes y sábado/ sábado y domingo / Domingo y Lunes dependiendo del scheduler que se necesite.
• Licenciatura / Ingeniería finalizada o experiencia equivalente.

Job Family Group:

Technology

Job Family:

Systems & Engineering:

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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