Human Resource – HR Connect Inquiry Management Analyst is an intermediate level position responsible for providing operations support services. Additionally, the IM Analyst serves as the liaison between operations staff, relationship managers, project managers, and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. The overall objective of this role is to assist in providing a broad range of HR services to client groups within Citi.

Responsibilities:

• Provide efficient service to employees and other partners via case, phone and chat interactions with the highest level of customer experience focus

• Identify opportunities to serve employees beyond initial requests to ensure all possible current and future needs are met

• Schedule work, monitor deadlines and taking actions if needed

• Use judgement and initiative to address and/or escalate requests in a timely manner

• Educate employees on how to efficiently utilize self-service tools through direct access channels

• Ensure and improve service delivery documentation (process maps, training materials, etc.)

• Assist in process improvement efforts to increase efficiency and employee satisfaction

• Participate in projects, as needed

• Report preparation, support resolution of complex cases

Qualifications:

• 2-4 years of relevant experience

• Working knowledge of HR business processes

• Experience in identifying process improvements and supporting associated implementation efforts

• Proven analytical skills and attention to detail required

• Consistently demonstrates clear and concise written and verbal communication

• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

• Ability to work in a team-oriented environment

Education:

• Bachelor’s degree/University degree or equivalent experience

Benefits:

By joining Citi Switzerland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.

• Health insurance

• Pension fund

• Allowances

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Job Family Group:

• Operations
• Core

Job Family:

Operations Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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