Jobs

Quality Assurance Monitoring and Testing Specialist
PUNE, Mahārāshtra, India; CHENNAI, Tamil Nādu, India
·
On-site
·
Full-time
·
4mo ago
Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.
Shape your Career with Citi
The Central Testing function is primarily based out of Citi Service Centers in India. It is structured along three verticals: (1) M&T Execution, (2) M&T Automation, and (3) Strategy & Governance. The identified candidate for this role will be part of the M&T Execution, Control & Monitoring Design Assessment team.
The Central Control Capabilities function is responsible for driving Monitoring & Testing (M&T) of key controls across the enterprise. It comprises of four groups: (1) Control Assessment, (2) Call Listening, (3) Central Testing, and (4) Strategy, Governance & Automation (SG&A).
This role is part of the Central Testing team. The Control Assessment and Central Testing functions partner with the Control Owners and the In-business Control Teams to conduct all the M&T activities for the key controls in scope.
The Central Testing function is primarily based out of Citi Service Centers in India. It is structured along three verticals: (1) M&T Execution, (2) M&T Automation, and (3) Strategy & Governance. The identified candidate for this role will be part of the M&T Execution team.
Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
We empower our employees to manage their financial well-being and help them plan for the future.
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.
In this role, you’re expected to:
Have a good understanding of the Risk & control framework and the underlying concepts on Risk Management
Assist in performing the Quality check on the monitoring reviews that are defined per ARCM (Activity, Risk, Control & Monitoring)
Document the quality fails, any learnings or issues that may arise and pass the feedback to the Supervisor
Monitor the compliance of control as appropriate to the regulatory requirement. This could be mostly in the Medium to High complex reviews with an Inherent Risk rating of 1 or 2 (predominantly)
Provide inputs during the Control & Monitoring Design Assessment (CMDA) to draft and define the procedures
Involved in the assessment of the timeliness, accuracy and completeness of the MCA (Manager Control Assessment) through controls
Coordinate the adherence to the MCA Standard through controls after the execution of a process
Collaborating with onshore and offshore teams understanding the process changes if any and participate in trainings, meetings & etc.. Escalate any control failures
Complete the quality check within a timely manner to complement the results submission timeline in the Risk & Control system
Assisting in the creation and maintenance of reports for control tracking and analysis
Identify risks across the business and organize cross-functional solutions
Challenge the status quo of existing controls & identify opportunities for enhancement
Additional duties as assigned
As a successful candidate, you’d ideally have the following skills and exposure:
Min 2-3 years of relevant work experience
Excellent written and verbal communication skills
Ability to perform under pressure
Ability to manage multiple tasks and priorities
Ability to function independently
Proficient in MS Office Word, Excel and PowerPoint applications
Education:
Bachelor’s/University degree
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today
https://jobs.citi.com/dei
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Job Family Group:
Controls Governance & Oversight------------------------------------------------------
Job Family:
Quality Assurance, Monitoring & Testing------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Analytical Thinking, Assurance Strategy, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Policy and Procedure, Risk Remediation, Stakeholder Management.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
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About Citigroup

Citigroup
PublicCitigroup Inc. or Citi is an American multinational investment bank and financial services company based in New York City. The company was formed in 1998 by the merger of Citicorp, the bank holding company for Citibank, and Travelers; Travelers was spun off from the company in 2002.
10,001+
Employees
New York City
Headquarters
Reviews
3.3
4 reviews
Work Life Balance
3.0
Compensation
3.2
Culture
2.8
Career
2.5
Management
2.7
35%
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Pros
Compensation increases for investment banking roles
Legitimate investment banking employer
Internship opportunities available
Cons
Unclear career progression paths
Limited meaningful experience in internships
Compensation raises lower than competitors
Salary Ranges
28 data points
Mid/L4
Senior/L5
Staff/L6
Mid/L4 · Business Risk Intermediate Analyst
1 reports
$77,165
total / year
Base
$67,100
Stock
-
Bonus
-
$77,165
$77,165
Interview Experience
5 interviews
Difficulty
2.8
/ 5
Duration
14-28 weeks
Experience
Positive 0%
Neutral 40%
Negative 60%
Interview Process
1
Application Review
2
Recruiter Screen
3
Programming Assessment
4
Hiring Manager Interview
5
Panel/Superday Interviews
6
Final Decision
Common Questions
Technical Knowledge
Case Study
Behavioral/STAR
Past Experience
Culture Fit
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