The Business Analysis Senior Manager is a senior management-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to various initiatives focused on identification and resolution of business processes impacted by technological issues, EUC elimination, complex Issue and CAP ownership, and formulation of long-term strategic measures to gain insight and drive business planning.

Responsibilities:

• Provide direction and technical leadership on complex, high-impact Issues/CAPS and initiatives. In all phases of the development and implementation process, ensuring essential procedures are followed and risks are mitigated.
• Focus on eliminating High and Medium Impact EUCs, working with IT and business partners to identify alternative solutions.
• Provide evaluative judgment based on analysis of information in complicated and unique situations and contribute to formulation of standards and strategies for own area and other functional areas.
• Resolve issues that have impact beyond own area and apply in-depth understanding of concepts and procedures within own area and basic knowledge of other areas.
• Supervise a business analytic team, as appropriate and needed, supporting systems outputs and business impacts with responsibilities including work allocation, budget and planning, performance evaluation, compensation, staffing and other duties as assigned.
• Work as a team to achiever objectives and negotiate with internal and external parties
• Has the ability to operate with a limited level of direct supervision
• Can exercise independence of judgement and autonomy
• Acts as a SME to senior stakeholders and/or other team members
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, but driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years of relevant experience
• Demonstrated leadership skills
• Consistently demonstrate clear and concise written and verbal communication
• Proven interpersonal skills with ability to partner and influence across organizational lines
• Proven ability of using complex analytical, interpretive and problem-solving techniques

Education:

• Bachelor's degree/University degree or equivalent experience

Job Family Group:

Technology

Job Family:

Business Analysis / Client Services

Time Type:

Full time

Primary Location:

Ofallon Missouri United States:

Primary Location Full Time Salary Range:

$107,120.00 - $160,680.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills:

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Mar 23, 2026

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