The Enterprise Resilience Quality Review Analyst is responsible for conducting quality assurance (QA) reviews of the operational resilience components of Citi's businesses. The main goal is to identify potential resiliency risks and instances of non-compliance with the Enterprise Resilience Policy and Standards. The ideal candidate should have a background in the Business areas of Markets and Services, along with strong communication and analytical skills.

Key Responsibilities: Operational Resilience Assessments:

• Understand underlying business processes.

• Assess the completeness and adequacy of rationales to ensure the resilience of critical business operations.

• Evaluate the adequacy of test documentation.

• Ensure compliance with internal policies and standards.

Observation Management:

• Complete assessment documentation.

• Document and communicate identified issues to stakeholders.

• Track issues through to resolution and validate the corrective actions taken.

Analysis and Reporting:

• Perform routine updates on monthly operations reports.

• Analyze the root cause of identified issues to spot common themes and suggest program-level improvements.

Process Improvement:

• Support the establishment or improvement of operational processes for the program.

• Participate in and/or lead special projects as assigned.

Qualifications

• 3+ years' experience in Markets and/or Services

• Experience or a basic understanding of operational resilience, disaster recovery, or risk and controls.

• Strong ability to take ideas from concept to execution and meet tight deadlines.

• Excellent analytical, problem-solving, and follow-up skills with strong attention to detail.

• Strong written/verbal communication, organization, and facilitation skills.

• A team player with strong analytical, conflict resolution, and influencing skills.

• Proficiency in Microsoft products, particularly Excel, for data analysis and presentation.

Education:

• Bachelor’s degree/University degree or equivalent experience

Job Family Group:

Corporate Services

Job Family:

COB & Crisis Management:

Time Type:

Full time

Primary Location:

Jacksonville Florida United States:

Primary Location Full Time Salary Range:

$79,120.00 - $118,680.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Apr 15, 2026

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.