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We are seeking a highly motivated and experienced Application Support Analyst to join our global Equities Derivatives Post-Trade Technology team at the Assistant Vice President (AVP) level. This is a critical role responsible for ensuring the stability and reliability of our Post-Trade applications, which are essential for the success of the Equities Derivatives trading business.

The successful candidate will be part of a dynamic team supporting a complex application suite that covers trade capture, real-time risk management, Profit and Loss (PnL) calculation, and the generation of derived market data. You will work directly with traders, operations, quantitative analysts, and developers in a fast-paced, high-pressure environment, requiring a blend of strong technical skills, business knowledge, and excellent communication.

Responsibilities:

• The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.

• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.

• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.

• Start of day checks, continuous monitoring, and regional handover.

• Perform same day risk reconciliations

• Develop and maintain technical support documentation.

• Identifies ways to maximize the potential of the applications used

• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.

• Ensures that storage and archiving procedures are in place and functioning correctly

• Formulates and defines scope and objectives for complex application enhancements and problem resolution

• Reviews and develops application contingency planning to ensure availability to users.

• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.

• Participate in application releases, from development, testing and deployment into production.

• Engages in post implementation analysis to ensure successful system design and functionality.

• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.

• Ensures essential procedures are followed and helps to define operating standards and processes.

• Act as a liaison between users/traders, interfacing internal technology groups and vendors.

• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.

• Acts as advisor or coach to new or lower level analysts.

• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.

• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.

• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.

• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.

• Performs other duties and functions as assigned.

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Acts as SME to senior stakeholders and /or other team members.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years experience in an Application Support role.

• Strong proficiency in SQL, with significant hands-on experience with Sybase, KDB, Oracle or a similar enterprise-level database

• Familiarity with Scheduling Tools such as Autosys

• Working Knowledge on Monitoring, Visualization and data analyzing Tools e.g. ITRS Geneos, Graphana, Splunk

• Proven troubleshooting skills in a distributed systems environment, including Unix/Linux, Windows, and various middleware technologies (e.g., Tibco, Solace, Kafka).

• Experience with scripting languages such as Shell, Python, or Perl for automation and reporting . (nice to have)

• A strong understanding of Derivatives products (e.g., Options, Swaps, Futures, Warrants). (nice to have)

• Familiarity with derivatives pricing concepts, PnL attribution, and the "Greeks" (Delta, Gamma, Vega, Theta). (nice to have)

Education:

• Bachelor’s/University degree or equivalent experience

Job Family Group:

Technology

Job Family:

Applications Support

Time Type:

Full time

Primary Location Full Time Salary Range:

$94,300.00 - $141,500.00

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

This job opening is for an existing job vacancy.

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