Job Summary

A Monitoring and Observability Engineer is a strategic professional who stays abreast of developments within Observability and contributes to directional strategy by considering strategic solutions within their remit. This role is recognized as a technical authority within an area of the business. The position requires basic commercial awareness and developed communication and diplomacy skills to guide, influence, and convince colleagues in other areas and occasional external customers. This role has a significant impact on its area through complex deliverables, providing advice and counsel related to the technology or operations of the business. The work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Key Responsibilities

The Monitoring and Observability team is responsible for managing:

• Operating with a global footprint.
• Collaborating across various organizations within Citi to understand and develop observability solutions for enterprise-wide deployment at scale.
• Managing the legacy monitoring stack across the Production Management organization within Citi.
• Driving the strategic delivery of end-to-end Observability solutions in Citi.
• Providing in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Directly impacting the business by influencing strategic functional decisions through advice, counsel, or provided services.
• Persuading and influencing others through strong and comprehensive communication and diplomacy skills.
• Performing other duties and functions as assigned.

Essential Skills

• Open Shift/Kubernetes Administration: Experience deploying, managing, and troubleshooting containerized applications on Open Shift/Kubernetes, including resource management and networking.
• Grafana & Observability Stack: Proficiency in administering Geneos ITRS at scale.
• Proficiency in administering Grafana (user management, data sources, dashboards, alerts).
• Working knowledge of Grafana backend components: Mimir (metrics), Loki (logs), and Tempo (traces).
• Experience with Prometheus for metric collection and PromQL for querying.
• Helm Chart Management: Experience with Helm for deploying applications, including creating, modifying, and managing Helm charts, library charts, and dependencies.
• Technical Documentation: Ability to create clear and concise documentation for systems and processes.

Desired Skills

• Application Deployment: Ability to deploy applications using Lightspeed Enterprise.
• Google Cloud Operations: Experience with Google Cloud operations.
• Scripting & Automation: Experience with Bash or Python scripting for automating operational tasks.

Qualifications:

• 6-10 years experience
• Practical problem solving and strategic thinking skills
• Demonstrated leadership, interpersonal skills and relationship building skills
• Service oriented attitude
• Ability to work in a fast-paced environment
• Experience working or leading requirement gathering efforts for multiple large development projects at one-time
• Proficient using basic technical tools and systems
• Good interpersonal and communication skills

Education:

• Bachelor’s/University degree, Master’s degree preferred

Job Family Group:

Technology

Job Family:

Applications Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.