The KYC Operations Manager is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities:

• Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment
• Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally
• Provide people management and development responsibilities and ensure team service level standards are met
• Liaise with Compliance department and senior management within business units supported
• Oversee new client onboarding and implement process enhancements to improve client onboarding experience
• Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program
• Monitor account refresh activity daily to ensure regulatory/document requirements are met
• Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized
• Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of experience leading teams preferred
• Ability to analyze results and identify strengths and opportunities
• Experience in creating and implementing processes that result in improved business performance
• Ability to work independently, prioritize and work diligently under pressure
• Ability to effectively communicate with multiple lines of business and multiple layers of management
• Interpersonal skills and ability to work well in a team environment collaborating across diverse groups
• Navigates complexity to create clear, often unique solutions
• Demonstrate exceptional organizational skills
• Performance record with a history of increased responsibility, and task / project delivery
• Proven ability to make sound business decisions
• Superior execution skills with a focus on clear, realistic action steps and timelines
• Proven ability to communicate business rationale to internal and external counterparts

Education:

• Bachelor's degree/University degree or equivalent experience

#LI

The Compl Bus Control Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

Responsibilities:

• Manage CBSU core AML risk management reviews, including Customer Due Diligence (CDD), Transaction Monitoring, High Risk Account/Customer Identification (HRAC), Large Cash Transaction review (LCT).
• Exercise full leadership and supervisory responsibility. Responsible for team performance including timeliness of work, quality of reviews and monthly/yearly scorecards.
• Monitor team workflow, confirm tasks are meeting timeliness or come up with plans to keep all work current.
• Support business and operational risk and control reviews in AML/Sanctions related projects.
• Lead, co-ordinate with business and CBSU users on user acceptance testing on AML/CDD system changes.
• Responsible for Anti Money Laundering related reviews – Citiscreening, reviewing and authorizations of cases.
• Provide feedback and training the Analysts, bankers on the AML review – HRAC, CDD, LCT, Transaction Monitoring.
• Perform Quality review and authorize AML cases – CDD.
• Escalation of suspicious account activity.
• Exercise strong judgment in approving/rejecting submitted cases to decrease regulatory and reputational risk.
• Assist with requests and may interface with compliance and audit examiners
• Process improvement to enhance efficiency of the AML system and CBSU core functions to meet the objective of effective risk identification and control implementation.

Qualifications:

• 5-8 years of experience leading teams preferred
• Ability to analyze results and identify strengths and opportunities
• Experience in creating and implementing processes that result in improved business performance
• Ability to work independently, prioritize and work diligently under pressure
• Ability to effectively communicate with multiple lines of business and multiple layers of management
• Interpersonal skills and ability to work well in a team environment collaborating across diverse groups
• Navigates complexity to create clear, often unique solutions
• Demonstrate exceptional organizational skills
• Performance record with a history of increased responsibility, and task / project delivery
• Proven ability to make sound business decisions
• Superior execution skills with a focus on clear, realistic action steps and timelines
• Proven ability to communicate business rationale to internal and external counterparts

Job Family Group:

• Operations
• Services

Job Family:

Business KYC

Time Type:

Full time

Most Relevant Skills

Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.