The Reference Data Services Sr Supervisor provides leadership and supervisory responsibility for medium-sized operational/administrative team(s)) of clerical/support employees. Good understanding of procedures and concepts within own technical/subject area and a basic knowledge of other areas in order to understand how they relate to own area. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Improves process efficiencies in support of unit objectives. Requires a basic conceptual/ practical grounding in policies as they apply to the business. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Typically deals with variable issues with potentially broader business impact. Influences decisions through advice, counsel, facilitating services to others or through joint accountability for volume, quality and timeliness of end results. No direct responsibility for financial or resource planning. Work generally affects own team as well as other closely related work teams. Full supervisory responsibilities. including duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

Responsibilities:

• Exercises full leadership and supervisory responsibility over Operations Support department typically consisting of a medium sized team(s).
• Evaluates subordinates' performance and makes recommendations for staffing, pay increases, promotions, terminations, etc.
• Determines hiring to ensure adequate staffing.
• Recommends new work procedures with limited scope of impact.
• Deals with variable issues with broader potential impact.
• Directly impacts the area through contribution for delivery of end results and contribution to planning, budget management and formulation of procedures; influences resource planning.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• Developed communication and diplomacy skills
• 2-5 years relevant experience

Education:

• Bachelor’s/University degree or equivalent experience

Job Family Group:

• Operations
• Services

Job Family:

Reference Data Services:

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

Reference Data Management.
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