Overview of Citi:

Citi, the leading global financial services company, does business in over 100 countries, providing consumers, corporations, governments and institutions with a range of financial products and services. Our Markets & Banking business is a global leader in banking, capital markets, and transaction services, with a presence in many countries dating back more than 100 years. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. Citi is a leader in financial services technology, building and operating innovative systems that process millions of transactions and trillions of dollars daily.

Citi's Technology Group is seeking a highly motivated front office IT professional to join our Production Services function support group in Mississauga.

The Rates Risk Services team is responsible for the production environment for a wide range of applications ranging from Risk Valuations and processing, Cloud computing, Data repository technologies, to Risk and PNL consolidation, providing application support for multiple lines of business within Markets.

We are searching for a highly motivated and enthusiastic Applications Support Senior Analyst who will join the NAM Rates Risk Services support for Rates business. We work in partnership with business and technology running the application production platform, providing quick resolutions to their issues, drive stability, efficiency and effectiveness improvements to help us and the business succeed.

The role will entail working closely with senior business partners, developing application knowledge, driving and tracking projects around stability and service improvement, incident resolution and follow-up activities and providing strategic technical solutions

You will develop detailed knowledge of multiple business areas and functions, coupled with cutting edge technologies in this exciting opportunity.

You will be working closely with your counterparts in India, Singapore, Shanghai, UK, US and Canada operating in a follow-the-sun global model, along with application developers and business analysts in the team.

Key Responsibilities:

• Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.

• Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency

• Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.

• Communicate effectively with operations and technology partners on a regional or global basis.

• Working closely as a trusted partner for senior business heads

• Be involved in people development and deputize for the regional support manager

Development Value:

• Citi established the regional Operations and Technology Centre in Mississauga and this expansion effort is continuing in our technology teams. With reward and recognition based on performance merit, opportunities exist for staff with the ability and determination to have a rewarding career.

• You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you the vast exposure to new and existing methodologies and systems.

• You will gain people management experience, working closely with your team on their career development.

• Work-Life Balance

• At Citi, we offer flexible work plans which give employees and managers the chance to meet personal and business needs allowing for alternative schedules to customary business hours.

Knowledge/Experience:

• 5+ years experience with application support is critical

• Working knowledge of MS SQL. (Able to build ad hoc SQL queries)

• Working knowledge of UNIX (Solaris/Linux). (Able to navigate the system and know the core administration functions)

Desirable

• Basic Business knowledge/ understanding of financial markets and products.

• Coding / scripting experience preferable (any language)

• Experience with real-time monitoring systems such as ITRS Netagent.

Qualifications:

Bachelor’s/University degree or equivalent experience

Citi Canada is an equal opportunity employer. Accordingly, we will make accommodations to respond to the needs of people with disabilities (including, without limitation, physical and mental health disabilities) during the recruitment process and otherwise in accordance with law. Individuals who view themselves as Aboriginals, members of visible minority or racialized communities, and people with disabilities are encouraged to apply.

Job Family Group:

Technology

Job Family:

Applications Support

Time Type:

Full time

Primary Location Full Time Salary Range:

$94,300.00 - $141,500.00

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

This job opening is for an existing job vacancy.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.