The Business Office Lead of the Citi Solution Center (CSC) Site coordinates and manages all site-related activities and events. This role will report into the NAM Cluster CSC Network Lead and will provide direct support to the site head
and collaborate with site businesses and site leadership teams. The network site lead also shares best practices with other global CSC sites and implements programs in the Buffalo location. This includes
managing ad-hoc projects, town halls, employee engagement programs, presentations, reporting, and site culture initiatives.

Responsibilities:

• Direct support to the CSC site head and site leadership team to drive execution of the site and CSC network strategy
• Collaborate with the site head to define and implement site initiatives to improve employee engagement
• Coordinate and ensure the efficient operation of the site as the execution arm of the Site Leadership Team (SLT), including monthly leadership and engagement activities
• Work with partners in RES, HR, and CTI to ensure the site is well run and issues are tracked and resolved in a timely manner
• Work with community partners and universities to provide support and help organize Citi events
• Present key metrics and insights to senior site leaders, lead /facilitate employee advisory groups
• Implement and drive new programs and practices, ensuring alignment with strategic CSC initiatives
• Ensure all businesses and functions have consistent practices and policies related to employee engagement and talent management
• Partner with HR to implement and coordinate Talent programs within the CSC
• Collaborate with business heads to host and organize executive leader visits to the CSC
• Act as the CSC on-site liaison for engagement networks Manage and organize CSC events, including quarterly employee recognition and engagement events (i.e., global Network Employee Appreciation)
• Lead and coordinate VOE strategy initiatives
• Monitor relevant site metrics and launch programs to reduce attrition
• Work with site SLT to address employee pain points

Qualifications:

• 5-8 years of relevant experience
• Proficiency in MS Office Suite (Access, Excel, PowerPoint). Experience working in a global, matrixed environment with multiple stakeholders is preferred
• Proficient in use of AI tools to draft content and analyze data
• Experience with databases and information management
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s Degree/University degree or equivalent experience

Competencies:

• Strong experience managing business operations, events, and/or programs
• Experience in community relations and partnering with key external stakeholders
• Highly developed communication, interpersonal, influencing, and organizational skills
• Ability to work in a fast-paced environment and adapt to changing deadlines and schedules

Job Family Group:

Business Strategy, Management & Administration

Job Family:

Business Execution & Administration:

Time Type:

Full time

Primary Location:

Getzville New York United States:

Primary Location Full Time Salary Range:

$77,280.00 - $115,920.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Apr 15, 2026

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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