At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Human Resources (HR) team helps Citi to attract, retain and develop our employees across the globe. The team does this through supporting key areas including recruiting, diversity, global learning and talent development, benefits, compensation and employee relations.

We’re currently looking for a high caliber professional to join our team as Enterprise Workforce Management Product Lead, Senior Vice President based in Chennai, India.

Enterprise Workforce Management (EWM) is a new capability at Citi that provides Citi leaders and managers with frameworks, standards, procedures, and tools to ensure adequate Organizational Health and Resource Management across the bank.

The Enterprise Workforce Management Product Lead is a strategic professional who ensures that EWM's technology capabilities support and enhance those processes. This role is responsible for supporting technology implementation of Citi’s efforts around staffing, skill adequacy, and organization design, with a strong emphasis on leveraging data and product insights to drive decisions and optimize workforce solutions.

In this role, responsibilities include:

• Firm understanding of the business and HR needs and priorities to inform the execution of workforce management/human capital strategy globally.

• Leads projects and generates new ideas and conceptual frameworks to help solve problems, providing hands-on delivery and creating insightful, data-driven findings and recommendations.

• Translates complex data into actionable insights for leadership.

• Defines, tracks, and reports on key performance indicators (KPIs) and metrics related to workforce management initiatives and the adoption/impact of new workforce tools and features.

• Collaborates closely with product managers and engineering teams to define data requirements for new workforce management tools/features, analyze user behavior, and measure the effectiveness of product enhancements.

• Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• Expert ability to drill-down, discern, analyze, and synthesize large datasets to provide deep insights for the business and product development.

• Leads consultation on thought leadership for workforce planning, skills, and organizational development, leveraging quantitative analysis.

• Actively partners with the Business, Technology & internal Enterprise Workforce Management pillars, globally to execute successfully on the strategy.

• Ensures the accuracy, consistency, and reliability of workforce data, working to establish and maintain robust data governance standards.

As a successful candidate, you’d ideally have the following skills and exposure:

Qualifications:

• 10+ years of relevant experience in a product line management, e-commerce, and/or strategic planning role.

• Has thrived and succeeded in delivering high quality technology products / services in a high growth environment where priorities shift rapidly.

• Ability to use hard data and metrics to back up assumptions and develop business cases.

• Consistently demonstrates clear and concise written and verbal communication skills, with the ability to present complex data insights to diverse audiences.

• Demonstrated expertise with data visualization tools (e.g., Tableau, Power BI, Looker) to create compelling dashboards and reports.

• Solid understanding of statistical methods and their application to business problems, including regression analysis, and predictive modeling.

• Self-motivated, detail-oriented, with exceptional analytical, problem-solving, and critical thinking skills. Proven ability to translate business questions into analytical frameworks and actionable recommendations.

• Experience with HR/Workforce data systems and understanding of human capital analytics is a significant advantage.

Education:

• Bachelor’s/University degree

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Family Group:

Human Resources

Job Family:

Organizational Effectiveness

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.