The main purpose of the Cash and Trade Proc Analyst role is to provide a tailored top quality service to Citi’s clients supporting the expansion of the Trade business across the Financial Institutions and Corporate portfolios.

Key Responsibilities:

• Work in partnership with Implementations; Sales; Product and Technical Partners for New Client on-boarding
• Work with product and sales teams to address and resolve customer issues efficiently
• Deliver prompt and professional solutions to our customer inquiries via Phone, Mail, Fax or email
• Maintain regular proactive calls with managed clients across all segments portfolios for Trade Operation
• Maintain day to day control and measurement of processing performed by Trade Service Centre in relation to the end to end processing of transactions for managed clients across the Corporate and FI portfolios
• Root cause analysis to be performed on all inquiries and investigations for managed clients and to determine how we can further reduce the number of routine queries via automation and process enhancements
• Client Service Reviews for Trade services with focus on individual client scorecards
• Focus on reducing repeat discrepancies provided in client documentation by educating the client, providing analytics to clients to demonstrate the benefits of STP
• Manage day to day senior client contact and handling of client issues with proactive follow up with the respective Operations; Sales; Product Management teams
• Work with product and sales teams to address and resolve customer issues efficiently
• Develop strong engagement and alignment with TTS Product & Sales teams to cater to the Trade clients and resolve client concerns efficiently

Qualifications

• Skills

• 3 - 5 years of experience within trade finance operations/services management

• Excellent written and verbal communication skills

• Ability to prioritize and organize own workload

• Excellent customer service skills

• Assertive & strong teamwork/interpersonal

• Multi-tasking a must requirement

• Proficiency with Excel, Word and other MS office applications

Education

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Required skills: Trade knowledge , Bank guarantee knowledge

Certification: CDCS

Shift: MEA shift timing Sundays working

Job Family Group:

• Operations
• Transaction Services

Job Family:

Cash Management

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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