About the Role

We're seeking an exceptional Site Reliability Engineering Architect to lead the technical vision and operational excellence of our enterprise GenAI platform serving 180,000+ Citi employees globally. This is a senior individual contributor role for someone who wants to architect intelligent, self-healing infrastructure at the intersection of AI and reliability engineering—without the overhead of people management.

You'll work with cutting-edge AI infrastructure including Claude, Gemini, and proprietary Citi models running on Open Shift/Kubernetes, building the next generation of AI-Ops capabilities that transform traditional operations into intelligent, autonomous systems.

About Our Team

Our team operates like a research-driven startup within Citi, rapidly innovating on AI operations while maintaining enterprise-grade reliability, security, and compliance. We build and operate Citi Stylus Workspaces and other mission-critical GenAI platforms that demand exceptional reliability, security, and performance at global scale.

What You'll Do

Platform Architecture & Reliability

• Design and architect highly available, GPU-accelerated Open Shift clusters optimized for GenAI workloads
• Build Model-as-a-Service platforms enabling seamless LLM hosting, inference, and lifecycle management
• Architect multi-cluster, multi-region infrastructure supporting global AI platform availability (99.9%+ SLA)
• Implement intelligent resource scheduling and optimization for GPU workloads and AI inference engines

AI-Ops & Intelligent Automation

• Design and implement agentic AI workflows for automated incident detection, diagnosis, and remediation
• Build Model Context Protocol (MCP) integrations enabling AI-driven operational decision-making
• Create self-healing systems leveraging log analysis, anomaly detection, and automated remediation pipelines
• Transform operational toil into intelligent automation that learns and adapts

Observability & Performance

• Design and implement comprehensive observability stacks with Prometheus and Grafana providing deep visibility into AI workloads
• Build custom metrics, exporters, and dashboards for LLM-specific monitoring (token throughput, inference latency, GPU utilization)
• Establish SLO/SLI frameworks and error budget management for AI services
• Drive performance optimization through data-driven analysis

Platform Engineering & Git Ops

• Architect and deploy Open Shift operators for AI/ML workloads (Open Shift AI, NVIDIA GPU Operator, Knative)
• Design custom Kubernetes operators and controllers for platform-specific automation needs
• Architect and maintain Git Ops-driven deployment pipelines for multi-cluster AI infrastructure
• Manage cluster lifecycle operations including upgrades, patching, and capacity expansion

Technical Leadership

• Define technical vision and roadmap for GenAI platform reliability and operational excellence
• Lead production incident response, root cause analysis, and blameless post-mortem processes
• Provide technical mentorship to SRE and DevOps teams on advanced automation and AI-Ops practices
• Partner with engineering, security, and business leaders to align infrastructure strategy with organizational objectives

What You Bring

Core Technical Expertise (Must-Have)

Open Shift & Kubernetes Mastery

• 5+ years expert-level Open Shift 4.x administration and architecture experience
• 5+ years deep Kubernetes expertise including custom operators, controllers, and CRDs
• Hands-on experience with Red Hat Advanced Cluster Management (RHACM) and multi-cluster operations
• Experience designing and implementing Kubernetes operators using Operator SDK or similar frameworks

AI/ML Infrastructure & Operations

• Practical experience deploying and operating AI/ML platforms (Open Shift AI, Kubeflow, or similar)
• Knowledge of GPU cluster provisioning, NVIDIA GPU Operator, and accelerated computing workloads
• Understanding of LLM inference optimization and model serving frameworks (vLLM, TensorRT, ONNX)
• Experience with Model-as-a-Service architectures and MLOps lifecycle management

Automation & Infrastructure as Code

• 5+ years expert-level experience with Terraform and Ansible for infrastructure provisioning and configuration management
• Strong scripting skills: Python, Bash, PowerShell for automation and tooling
• Experience with Git Ops workflows and declarative infrastructure management
• Proficiency with Helm charts and Kubernetes manifest templating

Observability & Reliability Engineering

• Deep expertise in Prometheus, Grafana, and metrics-driven reliability engineering
• Experience designing custom metrics, exporters, and dashboards for specialized workloads
• Knowledge of distributed tracing and log aggregation (Splunk or similar)
• Understanding of SLO/SLI frameworks and error budget management

Cloud & Hybrid Infrastructure

• Experience with AWS and Azure cloud platforms and hybrid cloud architectures
• Knowledge of GPU instance types and cost optimization strategies
• Understanding of cloud-native networking, storage, and security patterns
• Familiarity with v Sphere and on-premises virtualization platforms

Emerging AI-Ops Capabilities (Highly Valued)

• Experience implementing agentic AI workflows and autonomous remediation systems
• Knowledge of Model Context Protocol (MCP) or similar AI orchestration frameworks
• Practical experience with AI-driven anomaly detection and predictive analytics
• Familiarity with serverless frameworks (Knative) and event-driven architectures

Professional Experience

• 15+ years of overall infrastructure, DevOps, or SRE experience
• 5+ years in senior SRE, DevOps Architect, or Platform Engineering leadership roles
• 5+ years hands-on experience with Open Shift/Kubernetes in production environments
• 3+ years practical experience with AI/ML infrastructure and operations
• Experience managing enterprise-scale platforms (100,000+ users, multi-region deployments)
• Track record of successfully delivering complex infrastructure modernization projects
• Experience operating in regulated industries (finance, healthcare, government)

Nice to Have

• Experience with Go programming language for building operators, controllers, or automation tools
• Familiarity with CI/CD tools (Jenkins, Bitbucket, Git)
• Experience with service mesh implementations (Istio)
• Understanding of enterprise security frameworks and compliance requirements (SOC2, PCI-DSS)
• Experience with secrets management (Vault or similar)
• Knowledge of policy-as-code frameworks (OPA, Kyverno)

Who You Are

Beyond technical skills, you are:

• Innovative problem solver who transforms complex operational challenges into scalable solutions
• Passionate about AI-Ops and leveraging AI to revolutionize traditional reliability engineering
• Hands-on technical leader comfortable diving deep into technical details while maintaining strategic perspective
• Relentlessly focused on eliminating toil through intelligent automation
• Data-driven with strong analytical skills and ability to use metrics to drive improvements
• Excellent communicator able to articulate complex technical concepts to diverse audiences
• Collaborative with experience working across teams (engineering, security, business)
• Curious about emerging technologies with commitment to staying current
• Pragmatic with ability to balance ideal solutions with practical constraints and timelines
• Calm under pressure with strong troubleshooting and crisis management skills

Job Family Group:

Technology

Job Family:

Architecture

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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