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Shape your Career with Citi

Citi’s Human Resources (HR) team helps Citi to attract, retain and develop our employees across the globe. The team does this through supporting key areas including recruiting, diversity, global learning and talent development, benefits, compensation and employee relations.

We’re currently looking for a high caliber professional to join our team as HR Delivery Offboarding Ops Sup Manager – Vice President, - Hybrid based in Mumbai, India. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the HR Partnership & Delivery Team. The overall objective of this role is to ensure the seamless delivery of employee offboarding operations support services in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams

• Manage key process improvement projects with the leadership team that is targeted to simplify, drive efficiency & productivity with respect to country nuances and regulations

• Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs

• Monitor team’s end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures

• Contribute to development of new techniques, models, and plans within area of expertise

• Facilitate alignment of the Operations Support infrastructure through focused technologies and processes

• Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures

• Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of experience managing a team

• Experience on employee life cycle with HR offboarding expertise preferred

• Knowledge of US / Europe employment laws

• Must be flexible to work various shifts and/or extended hours in support of timelines and deliverables

• Ability to work unsupervised and adjust priorities quickly as circumstances dictate

• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

• Self-motivated and detail oriented

• Proven organization and time management skills

• Demonstrated problem-solving and decision-making skills

• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

• Operations
• Core

Job Family:

Operations Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.