Perform investigation of potential fraud activity on existing credit card accounts. Respond to inbound client inquiries and assist with specific service-related requests and concerns Provide solutions to client issues through the usage of all available resources under limited supervision Complete assigned tasks in an accurate and timely manner Consistently achieve individual and team performance targets Contact card members to verify charges and recent activity to identify any potential fraud Ensure a positive customer experience while Determine specific verification procedures to be used in processing customer's information 0-3 years relevant experience in Banking domain and card process. The skill requirement is for fresher - Commerce graduates OR with a preference for 1-2 years of experience in the banking domain (card process). Minimum 1 year of customer service experience is preferred Ability to process both inbound and outbound client calls High attention to detail with the ability to interpret data and organize information Consistently demonstrates clear and concise written and verbal communication Demonstrated ability to remain unbiased in a diverse working environment Commerce Graduation. ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------