The Systems/Business Analyst Senior Manager plays a crucial role in enhancing business efficiency and effectiveness by leveraging their expertise in information technology, business processes, and industry standards. This role involves analyzing business needs, translating them into system requirements, and implementing solutions that align with organizational goals. The Systems/Business Analyst collaborates with stakeholders and IT staff to ensure seamless integration and optimal system performance and quality deliver of base, code, and configuration changes to the system.

This role will need to understand business strategy to drive changes and enhancements for the organization.  They will optimize technology, process, and controls to simplify the mortgage process and create a world class client experience.  They will act as the lead business SME and work stream owner to provide support and guidance for improving and sustaining process, systems, procedures, and controls.

Responsibilities:

• Enhancing Business Efficiency: Leverages expertise in information technology, business processes, and industry standards to enhance business efficiency and effectiveness. Analyzes business needs, translates them into system requirements, and implements solutions aligned with organizational goals.
• System Integration and Performance: Collaborates with stakeholders and IT staff to ensure seamless system integration and optimal system performance. Oversees the quality delivery of base code and configuration changes to the system.
• Driving Business Strategy: Understands and utilizes business strategy to drive changes and enhancements for the organization. Optimizes technology, processes, and controls to simplify the mortgage process and create a world-class client experience.
• Subject Matter Expertise: Acts as the lead business subject matter expert (SME) and work stream owner, providing support and guidance for improving and sustaining processes, systems, procedures, and controls.
• Risk Management and Partnership: Partners with Mortgage Originations Leaders (Functional Owners) in developing, maintaining, and reviewing all MCA and CAP related risks. Works closely with MCA/CAP managers to understand gaps, analyze outcomes, implement resolutions, update procedures, and ensure consistent process flow maps and systems for seamless resolution across work-streams.
• System Changes and LEAN Methodology: Manages holistic work-stream ownership for all process and system changes required to support the design and functionality of Salesforce, Loan FX, and Empower. Applies expertise in system configurations to drive streamlined processes and workflows, reduce risk, and utilize LEAN methodology concepts. Designs and submits requests, partnering with business lines and vendors to ensure successful implementation.
• Support and Analysis: Provides INC triage and vendor support. Conducts problem and solution research, requirement gathering, and CCR feasibility analysis. Defines CCR acceptance criteria and develops CCR functional requirements and BRDs. Conducts business testing of all CCRs.
• Testing and Validation: Reviews and approves all UAT test results. Writes and prepares production checkout scripts and scenarios. Oversees production checkout and performs ad-hoc testing. Conducts post-release INC fix validations and post-release CCR validations.
• Escalation and Project Support: Manages system escalations. Provides project and Issue/CAP support.
• Risk Assessment and Compliance: Appropriately assesses risk in business decisions, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets. Ensures compliance with applicable laws, rules, regulations, and policies. Applies sound ethical judgment regarding personal behavior, conduct, and business practices. Escalates, manages, and reports control issues with transparency.

Qualifications:

• 5-8 years relevant experience
• Dark Matter
• Empower (Loan Origination System) experience and expertise
• Required skills include project leadership, quantitative aptitude, and the ability to effectively synthesize and communicate complex business issues through concise presentation skills.
• Good interpersonal skills to oversee cross disciplinary work streams.
• Extensive strategic analysis and leadership experience.
• Interest and experience in the financial services industry, in particular in the areas of mortgage functions and technology.

Education:

• Bachelor’s/University degree or equivalent experience, Masters degree preferred

Job Family Group:

Business Strategy, Management & Administration

Job Family:

Business Management

Time Type:

Full time

Primary Location:

Ofallon Missouri United States:

Primary Location Full Time Salary Range:

$90,080.00 - $135,120.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Feb 16, 2026
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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