MEET THE TEAM

The Talent Acquisition team at Cisco partners closely with business leaders to identify, attract, and hire the talent needed to support key business priorities. As part of a global recruiting ecosystem, the team collaborates with partners across Compensation, People Partners, and broader Human Resources functions to deliver a seamless hiring experience.

Within this, the Customer Experience team at Cisco plays a critical role in helping customers successfully adopt, implement, and realize value from Cisco’s technology solutions. This includes functions such as customer success, technical consulting, professional services, and support. The Customer Experience portfolio focuses on hiring talent that directly shapes how customers engage with and experience the business across their lifecycle.

The team operates with a consultative mindset, supporting hiring across dynamic and fast-evolving areas, while balancing quality, speed, and candidate experience. With a strong focus on data and process excellence, the team continuously evolves its approach to deliver impactful hiring outcomes.

YOUR IMPACT

In this role, you will partner with hiring leaders across the Customer Experience portfolio to understand business priorities and develop targeted talent acquisition strategies aligned to team goals. You will manage the end-to-end recruitment lifecycle—from role scoping and sourcing through to candidate management, interview coordination, and offer delivery—ensuring a smooth and effective hiring process.

You will leverage recruitment data and market insights to inform your approach, optimize hiring outcomes, and continuously improve delivery. Working closely with cross-functional stakeholders, including Compensation and People Partners, you will help drive aligned and informed hiring decisions.

This role also offers the opportunity to build creative sourcing strategies to attract high-quality talent in competitive markets, while embedding inclusive hiring practices and delivering a strong experience for both candidates and hiring teams.

MINIMUM QUALIFICATIONS

• Bachelor’s degree and 5+ years of related recruitment or talent acquisition experience, OR Master’s degree and 3+ years of related experience, OR Doctorate with no prior experience, OR equivalent related work experience
• Experience managing full-cycle recruitment processes from role scoping through to offer and onboarding
• Experience recruiting for mid-level to experienced hires across complex or specialized business functions
• Experience using recruitment metrics (for example, time to hire, pass-through rates, and quality of candidate pipeline) to inform hiring strategies
• Experience partnering with cross-functional Human Resources stakeholders such as Compensation or Human Resources Business Partners
• Business-level proficiency in Japanese and English

PREFERRED QUALIFICATIONS

• Ability to develop and execute effective sourcing strategies to attract specialized talent
• Experience partnering with and advising hiring managers to support strong hiring decisions
• Strong stakeholder management and collaboration skills across business and Human Resources teams
• Experience embedding diversity and inclusion practices into recruitment processes
• Ability to identify process improvement opportunities and implement scalable recruitment best practices

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.