Business Operations Analyst

Meet the Team

CGEM Sellers' Consortium fosters entrepreneurial excellence through strategic networking, advanced solution initiatives, and robust advocacy in the global marketplace.

Your Impact

This role is intended to support transactional activities for Sales and Systems Engineers by leveraging Cisco’s proprietary global processes. It includes comprehensive incident management and escalation handling for complex multinational scenarios, providing end-to-end support across operations.

In addition, the initiative involves strategic engagement with sellers and partners to support business expansion and drive revenue growth.

The expected outcome of this project is to enhance the productivity of Sellers and Systems Engineers by allowing them to focus more on strategic accounts, ultimately accelerating revenue generation.

Qualifications:

The position entails providing daily support and managing escalated issues to ensure seamless operational continuity

Supplier will deliver the services by following repeatable steps:

• Deal management transactional work for sales and systems engineers by leveraging Cisco's proprietary global discount framework.
• incident management and escalation procedures for complex, multinational transactions, offering end-to-end pre-sales and post-booking solutions.
• Manage the initiative probably involves strategic engagement with sellers/partners to foster business expansion and drive revenue growth
• Provide forecast support to give RMs and sellers clear visibility into YTD progress against assigned targets, while coordinating with sellers on manual WPA/EA split alignment and execution.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.