Meet the Hiring Team

Join Cisco’s AIOps platform engineering group, a cross-functional team committed to delivering next-generation automation and intelligence for IT operations. You’ll work alongside talented software engineers, product managers, machine learning experts, and designers—all focused on building secure, scalable, and user-centric solutions. The team values innovation, mentorship, and a collaborative culture that drives continuous improvement.

Your Impact

As a Senior Backend Software Engineer on the AIOps platform, you will:

• Develop core business logic and backend services, leveraging Python to build highly available, scalable APIs and microservices.

• Apply Cisco Design Thinking Principles, focusing on simplification, secure coding, and exceptional user experience.

• Collaborate with Large Model Development Engineers and Machine Learning Algorithm Engineers to integrate AI-driven inference services, data pipelines, and agent interfaces.

• Lead and contribute to technical design, architecture, and system optimization for high performance, stability, and security.

• Integrate external IT monitoring, alerting, and configuration systems (e.g., Prometheus, Grafana, ELK, CMDB) into the platform.

• Write high-quality, maintainable code and conduct thorough unit and integration testing.

• Debug and resolve complex issues during both development and production, supporting robust and reliable customer experiences.

• Mentor colleagues contribute to documentation, and share knowledge across teams through presentations, blogs, and code reviews.

• Proactively identify and address opportunities for product innovation and process improvement, influencing the broader engineering roadmap.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or related field with 5+ years of related experience, OR

• Master’s degree with 3+ years of related experience, OR

• PhD in a relevant field.

• Proficiency in Python programming with experience in backend development.

• Working knowledge of at least one Python web framework (e.g., Django, Flask, FastAPI).

• Experience with RESTful API design and development.

• Solid understanding of microservices architecture, asynchronous programming, and secure coding practices.

• Proficient with relational (MySQL, PostgreSQL) and NoSQL (MongoDB, Redis) databases.

• Experience with Git for version control.

• Strong foundation in software engineering, including data structures, algorithms, and design patterns.

• Excellent communication and teamwork skills.

• Demonstrated ability to mentor or coach less-experienced engineers.

Preferred Qualifications

• 5+ years of Python backend development, with experience building large-scale systems or platforms.

• Experience with IT operations (AIOps), monitoring systems, or big data processing.

• Familiarity with containerization and orchestration technologies (Docker, Kubernetes).

• Experience deploying and managing solutions on public cloud platforms (AWS, Azure, GCP).

• Proficient with message queues (e.g., Kafka, RabbitMQ) and caching technologies.

• Hands-on experience with monitoring and logging systems (Elasticsearch, Prometheus, Grafana).

• Understanding of MCD/MCP protocols or Agentic AI framework technologies.

• Exposure to frontend development (e.g., React, Vue.js).

• Strong system design, problem analysis, and troubleshooting skills.

• Experience leading small-to-medium technical projects or features from design through delivery.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.