If you are highly detail-oriented, analytical, and motivated to do work that directly supports customers and business performance, this role may be a strong fit. The Senior Contract Analyst plays a key role on the Pricing & Eligibility team by helping ensure customer pricing and membership data are accurate, compliant, and implemented on time. This position supports important business priorities by managing complex contract and pricing activity, reducing risk, and helping the company meet customer and supplier expectations.

Responsibilities

• Manage complex supplier and customer pricing and membership agreements with a high level of accuracy and accountability.
• Review wholesale, supplier, and customer agreements to identify required actions and ensure pricing and eligibility are loaded correctly.
• Analyze supplier bid awards and contract structures to determine the correct system hierarchy and customer access.
• Ensure customer pricing and membership setup aligns with contract terms, vendor requirements, and internal standards.
• Maintain an assigned portfolio of suppliers and customers, monitor updates, and resolve discrepancies quickly and accurately.
• Partner across teams to support strategic, intercompany, and day-to-day pricing and membership needs.
• Help review agreement language and provide subject matter expertise to support business decisions and protect company interests.
• Support timely implementation of new and amended agreements related to pricing and membership.
• Analyze pricing and membership data to identify trends, gaps, and issues, then take action or recommend improvements.
• Investigate and resolve escalated pricing, membership, and claim issues within established timelines.
• Support reporting needs by reviewing team reports, ensuring follow-up actions are completed, and partnering with business intelligence teams to improve reporting.
• Help assign incoming work, support team workflow, and contribute to consistent execution across the team.
• Train and support new team members, share best practices, and help improve team knowledge and performance.
• Identify process and system improvement opportunities and contribute to projects that strengthen efficiency, accuracy, and service.

Required Qualifications

• 3 or more years of experience in a B2B manufacturing or distribution environment.
• Experience working with contract pricing, membership eligibility, customer access, or related agreement administration.
• Experience reviewing and interpreting complex contracts, pricing terms, or business agreements.
• Experience using ERP systems such as SAP, Vistex, Oracle, or similar platforms.
• Strong analytical, problem-solving, and data entry skills.
• Intermediate Microsoft Office skills, including experience with Excel formulas.
• Strong verbal and written communication skills and the ability to work effectively with different teams and stakeholders.
• Ability to manage multiple priorities, meet deadlines, and work accurately in a fast-paced environment.

Preferred Qualifications

• Associate degree or higher.
• Share Point experience.
• Experience supporting supplier and customer pricing programs in a complex business environment.
• Experience training others, reviewing teamwork, or serving as a subject matter resource.

This role is a strong fit for someone who enjoys solving problems, working with complex details, and helping ensure pricing and eligibility processes are accurate, compliant, and effective. The work is important to both customer experience and business success.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.