The General Manager (Senior Director) of GPO Services leads strategy and operations for three distinct Group Purchasing Organizations (GPOs) across health systems, pharmacy, and community clinic segments. This role is accountable for driving member value, contract compliance, and financial performance across all GPO portfolios. The General Manager oversees business process optimization, complex supplier negotiations, and cross‑functional collaboration to achieve operational, commercial, and financial KPIs. As a subject matter expert, the role manages large and complex accounts, develops strategies to maximize contract utilization across varied care settings, and ensures consistent, efficient execution across internal teams and GPO models.

Core Responsibilities Strategic Leadership

• Develop and implement enterprise‑aligned strategies across three GPOs serving health system, pharmacy, and community clinic markets.
• Balance differentiated GPO strategies while ensuring consistency in governance, performance management, and value delivery.
• Drive contract performance and market competitiveness through data‑driven insights across multiple provider segments.

Relationship Management

• Serve as the primary executive liaison for multiple GPOs, health systems, pharmacy organizations, community clinics, and key external stakeholders.
• Build and maintain senior‑level relationships to strengthen participation, utilization, and long‑term partnerships across all GPOs.

Business Operations

• Oversee operational performance and process optimization (e.g., Order‑to‑Cash) across all GPO entities, ensuring standardization where appropriate and flexibility by market.
• Develop and execute technology roadmaps that support procurement, contracting, and operational efficiency across diverse GPO models.

Financial & Performance Management

• Own overall financial performance across the three GPOs, including revenue, margin, and economic value delivered to members.
• Monitor market dynamics, purchasing data, and utilization trends across health systems, pharmacy, and community clinics to identify growth and optimization opportunities.
• Establish, track, and report on KPIs to ensure consistent performance and transparency across portfolios.

Cross‑Functional Collaboration

• Partner closely with sales, marketing, IT, legal, compliance, and finance to ensure coordinated and compliant GPO engagement across all segments.
• Align sourcing and contracting strategies with Evernorth leadership and broader enterprise objectives while accounting for segment‑specific requirements.

Team Development

• Lead, coach, and mentor a high‑performing team supporting multiple GPOs and market segments.
• Provide direction on organizational design, staffing, and resource allocation to support current performance and future growth.

Contract Negotiation & Compliance

• Lead complex supplier negotiations across pharmaceutical, health system, and community clinic categories.
• Ensure consistent legal, regulatory, and contractual compliance across all GPO agreements and operating models.

Requirements

• Bachelor’s degree required; Master’s preferred.
• Minimum 10 years of relevant experience in healthcare, supply chain, or GPO environments.
• Demonstrated expertise in GPO operations, RFP processes, and complex contract negotiation.
• Proven ability to lead multi‑portfolio or multi‑entity businesses with diverse customer segments.
• Strong financial acumen, including budgeting, forecasting, and performance management.
• Excellent executive communication, influencing, and presentation skills.
• Ability to lead teams within a matrixed environment.
• Willingness to travel up to 50%.

Cigna Core Leadership Competencies

• Customer/Client Focus:

Anticipates and meets the needs of internal and external customers/clients.

• Strategic Agility:

Sees ahead clearly; anticipates future consequences and trends.

• Collaboration & Influence:

Builds partnerships and works collaboratively across boundaries.

• Execution Excellence:

Drives results through disciplined planning and accountability.

• Change Leadership:

Leads through ambiguity and champions transformation.

• Innovation:

Encourages new ideas and approaches to improve outcomes.

• Talent Development:

Builds high-performing teams and invests in growth of others

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 197,300 - 328,800 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.