Medical Records Representative

Onsite – Oakdale, PA

Schedule: Monday–Friday, 9:00 AM–5:30 PM EST

Job Summary

At Evernorth Health Services, we believe great care starts with strong foundations. As a Medical Records Representative, you play a vital role in supporting patient care by ensuring medical records are accurate, complete, and handled with care. This is an opportunity to grow your administrative expertise while working alongside ambitious, compassionate professionals who are committed to doing what’s right—for patients and for each other.

Responsibilities

Maintain complete and secure patient medical records to support timely and accurate care delivery.

Partner with internal teams to ensure required patient documentation is signed, processed, and accessible when needed.

Work directly with patients to obtain signatures for consents, courier services, and deliveries.

Review and process patient paperwork, including Assignment of Benefits (AOBs), with strong accuracy and follow-through.

Prepare professional correspondence related to medical record requests, reports, and third-party inquiries.

Answer and direct incoming calls with professionalism and empathy.

Manage incoming and outgoing mail to ensure timely and accurate distribution.

Provide administrative support such as data entry, filing, and document management.

Qualifications Required Qualifications

High school diploma or equivalent.

Minimum 1 year of experience in an administrative, medical records, or healthcare support role.

Strong organizational and time management skills.

Clear verbal and written communication skills.

Proficiency with Microsoft Word, Excel, Outlook.

Ability to handle sensitive and confidential information with discretion.

Preferred Qualifications

Experience with patient management or electronic health record systems.

Familiarity with patient consents and healthcare administrative forms.

Basic knowledge of medical terminology.

Experience in a healthcare, pharmacy, or clinical support environment.

About Evernorth and Carepath Rx

As part of Evernorth Health Services, this role supports Carepath Rx within our Pharmacy and Care Delivery organization. Our teams are ambitious, compassionate experts who partner with hospitals and health systems to advance specialty pharmacy and infusion services. Everything we do is centered on improving patient outcomes—together.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.