Operations AnalystRESPONSIBILITIES:

• Must be able to create data and cost models that assists in selecting appropriate staffing locations based on various requirements such as Skills, languages, regulatory and statutory needs
• Must be able to provide meaningful insights on resource utilization that is cost effective and meets all the business requirements.
• Must be able to clearly communicate recommendations to management.
• Ability to translate and summarize analytical data findings into actionable recommendations
• Able to devise detailed resource optimization plans in a multi-site, multiple networks, multiple lines of business & heavily decentralized environment and implement the same on capacity models/tools.
• Contribute to or develop complete, realistic and achievable plans to drive project to successful implementation (on time, within budget and meeting Customer needs) of new predictive models.
• Must be able to understand forecasting, and associated staffing by multiple skills/work types
• Visualization needed to be able to provide actionable insights.
• Able to devise detailed resource optimization plans and implement the same on capacity models/tools.
• Design and devise solution for small to complex delivery projects, Alignment to business requirements, gaps in available processes and data, best path forward to delivery to business leveraging existing tools/ capabilities with sustainable solutions.
• Design and devise solution for small to complex BI delivery projects, including identifying static (e.g. Excel/Access) and dynamic (e.g. SQL, Oracle) data sources, alignment to business requirements, gaps in available processes and data, best path forward to delivery BI/ analytics/ insights to business leveraging existing tools/ capabilities with sustainable solutions.
• Comfortable building sustainable yet tactical solutions in spite of lack of enterprise solutions with offline and online data sources while working with technology for “end state” solutions
• Knowledge/ prior experience of Operations, Health Insurance strongly preferred with demonstrated experience in driving operational metric reporting/MIS and improvements while working directly with internal and external customers
• Ability to interpret data to understand key drivers for results and principal factors leading to the numbers and impact of a metric on other functions.

Competencies: .

• Manage relationships with business operations, finance and Manage workload assignments across environment achieving optimal performance
• Strong ability to multi-task in a fast pace operational environment
• Ability to effectively communicate, both verbally and in writing with various stakeholders & across levels.
• Proactively identify and initiate change to address performance and process issues.\
• Strong ability to multi-task in a fast pace operational environment
• Proactively identify and initiate change to address performance and process issues.

QUALIFICATIONS:

• Graduation in Business Administration, Finance or equivalent required
• 3+ years of experience in Operational planning experience including forecasting will be preferred
• Proficient in Microsoft Office, including:
• Skilled in Excel including Building of Macros and Excel Power Query
• Skilled in PowerPoint
• Skilled in MS Access
• Polished presentation Skills
• Experience using Qlik View, SQL, Tableau and Coding in one or more of the following: C#, Visual Basic, Java Script, or Python, is a Plus
• Must possess strong organizational, problem solving and analytical skills
• AWS (Amazon Web services) experience, Microsoft Share Point skills and experience, SAS experience, Excel Power Query & Power BI experience is a PLUS
• Experience partnering closely with Finance team & Operations team
• Good verbal and written communications skills and the ability to work effectively in a virtual team environment.
• Clinical Healthcare planning experience would be beneficial
• Knowledge on administering any WFM software, Avaya, CUIC or Cisco Phone System will be useful

CIGNA offers a competitive compensation and comprehensive benefits package including health and wellness benefits, 401k plan, and work/life balance programs, as well as opportunities for career growth and development.

We encourage you to complete all questions on the candidate profile if you wish to be considered for this opportunity.

CIGNA is an Equal Opportunity Employer:

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.