• Data Measurement & Reporting Associate Advisor
• HIH - Evernorth

INTRODUCTION TO EVERNORTH:

Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses. Evernorth Health Services India builds on The Cigna Group’s existing presence in India.

About Evernorth Health Services:

Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.

About Cigna:

The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.

Job Title and Overview:

Data Measurement & Reporting Associate Advisor:

The Technology Metrics & Reporting (TMR) team is looking for a skilled Tableau reporting expert. The ideal candidate will ensure that we present data in a meaningful format, helping the leadership to get visibility to operational environment and aiding teams in identifying opportunities for further improvements.

This role is responsible for building Tableau dashboards utilizing various data sources e.g. Jira, Pathfinder, Service Now, Clarity, Workday etc., and performing required data analysis or investigations. They will also be responsible for maintaining and adhering to standard practices, processing documentation, performing quality assurance, and collaborating across multiple teams within and outside of our immediate team/group. They will work with Reporting stakeholders and customers to share dashboards and any related data analysis performed. They will also be responsible for team-owned dashboard transitions to the Tableau Cloud, and for embedding Artificial Intelligence within ‘views’ to help our customers with analytics.

Responsibilities:

Ideal candidates must possess a combination of technical and interpersonal skills enabling them to develop and share their work with a broad group of partners.< >Develop Tableau views with a variety of data sources to help our partners visualize their information and identify any areas of opportunity.

Complete process of requirements, analysis, design, build, and testing of the dashboards.

Comply with and maintain best practices, adhering to standard processes and continuous improvements.

Drive adoption of Tableau Cloud for dashboard views.

Integrate AI capabilities with visualizations.

Collaborate and partner with other Tech Metrics & Reporting team members and external core team partners.

Provide ad-hoc data analysis to support leadership decisions.

Continuous focus on process optimization, automation, and thorough documentation.

Socialize and demonstrate scorecards and improvement findings with various partners, including management and leadership teams.

Create and maintain necessary documentation.

Troubleshoot issues and provide production support on existing dashboards.

Maintain awareness of industry best practices and evaluate their application to our work.

Qualifications:

Education:

Bachelor of Science in Computer Science, Software Engineering, Mathematics, Information Technology, or related technical discipline

Experience:

8+ years of hands-on technical expertise in Tableau development utilizing multiple data sources, focused on SQL Server databases, and data analysis

Skills:

Must have a broad and deep understanding of the technologies in this field, including but not limited to Tableau, SQL Server, Data Analysis, MS-Office suite

Proven skills to build interactive and user-friendly Tableau dashboards

Proven ability to perform in-depth data analysis, troubleshooting, and present insights clearly

Advanced skills in Excel to validate and structure data

Ability to write complex data queries (Tableau/SQL Server)Ability to analyze and utilize databases efficiently

Excellent written & verbal communication skills

Willingness to learn and apply innovative technologies

Knowledge of Jira, Workday, and Service Now tools, along with their related data elements

Ability to quickly learn and work collaboratively in a fast-paced, dynamic environment

Ability to prioritize and meet tight timelines

Preferred Skills:

Experience with Cloud technologies and AI tools is strongly desired.

Tableau certification

Knowledge of web application development and Dotnet

Equal Opportunity Statement:

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.